- Joined
- Jan 11, 2021
- Messages
- 1,143
- Points
- 63
To whom it may concern
50k GONEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!
I want to highlight my dissatisfaction and disappointment with the service/work ethics I received from OCBC. I am utterly disappointed and frustrated and have lost all credibility with ocbc.
On 24/12/2021, my father, unfortunately was a victim of a phishing scam which involved a text message sent to me via OCBC VERIFIED number. He was only made aware of the unauthorised fraudulent transaction on 25/12/2021, in which, he immediately made a police report.
As it was a public holiday (25/12/2021), my father was not able to inform ocbc on the day itself. On 26/12/2021, my father and I made a trip down to ocbc toa payoh branch to inform and further investigate about the scam with reference to the police report he have made. However, we were told by the branch manager that the scammers were too smart and nothing could be done and so this issue has to be escalated to someone with higher authority.
On 27/12/2021, my father and I went down to ocbc head quarters with my documents to further expedite the situation and enquire about the funds lost. Again, we were told to wait between 7 - 9 days as ocbc continues to investigate.
However, as days passed and well beyond the 9 days, we received no updates or replies from ocbc. My dad called the office enquiring about the progress, and again was told to wait further as they investigate.
On 12/1/2022, my dad received a letter from ocbc stating that they are unable to to recall the funds due to the reason “unable to contact the recipient”. Not only is this response ridiculous and unacceptable, it is also very unprofessional of ocbc. It seems there is no effort whatsoever in ocbc investigation.
A lot more at https://shrtcô.de/DcdYWe
50k GONEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!
I want to highlight my dissatisfaction and disappointment with the service/work ethics I received from OCBC. I am utterly disappointed and frustrated and have lost all credibility with ocbc.
On 24/12/2021, my father, unfortunately was a victim of a phishing scam which involved a text message sent to me via OCBC VERIFIED number. He was only made aware of the unauthorised fraudulent transaction on 25/12/2021, in which, he immediately made a police report.
As it was a public holiday (25/12/2021), my father was not able to inform ocbc on the day itself. On 26/12/2021, my father and I made a trip down to ocbc toa payoh branch to inform and further investigate about the scam with reference to the police report he have made. However, we were told by the branch manager that the scammers were too smart and nothing could be done and so this issue has to be escalated to someone with higher authority.
On 27/12/2021, my father and I went down to ocbc head quarters with my documents to further expedite the situation and enquire about the funds lost. Again, we were told to wait between 7 - 9 days as ocbc continues to investigate.
However, as days passed and well beyond the 9 days, we received no updates or replies from ocbc. My dad called the office enquiring about the progress, and again was told to wait further as they investigate.
On 12/1/2022, my dad received a letter from ocbc stating that they are unable to to recall the funds due to the reason “unable to contact the recipient”. Not only is this response ridiculous and unacceptable, it is also very unprofessional of ocbc. It seems there is no effort whatsoever in ocbc investigation.
A lot more at https://shrtcô.de/DcdYWe