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Another shitty cafe with bad customer service closes!
- Thread starter micromachine
- Start date
All these hipster lifestyle cafes are a joke - mostly run by youngsters with no business sense and supported in capital by their parents.
The F&B and retail scene in Singapore does not allow for generic eateries with only 1 or 2 outlets, which is why you see most of them need to expand fast into dozens of outlets in order to generate economies of scale and pricing power. At best a very popular cafe is going to generate only $4-5k profits a month on average, that is not enough to justify all the risk and effort all the shareholders need to put up.
The F&B and retail scene in Singapore does not allow for generic eateries with only 1 or 2 outlets, which is why you see most of them need to expand fast into dozens of outlets in order to generate economies of scale and pricing power. At best a very popular cafe is going to generate only $4-5k profits a month on average, that is not enough to justify all the risk and effort all the shareholders need to put up.
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S’pore cafe that told influencer off for only ordering ice-cream has closed down
Guess the 'exorbitant rental' really took a toll.
By Darryl Laiu |
June 19, 2018
218
Luxe Singapore — a rather posh cafe along Keong Saik street — has closed down.
If that name sounds familiar, it’s because just last month, the cafe was embroiled in a social media fracas with lifestyle and travel blogger Cheowster (a.k.a Chelsea Teng):
In case you missed it, Teng was allegedly told off by the cafe owner for only “buying a f*cking ice-cream”.
Teng eventually updated her post to mention that the cafe owner had personally messaged her on Facebook to apologise, but this was after she had left a one star review on their Facebook page.
Advertisement
Owed more than S$100,000 to landlords and suppliers
June 10 was the cafe’s last day. They first entered the Singapore market three years ago, in 2015.
The eatery posted a picture of their last customers on their Instagram page:
Their main reason for closing down appears to be monetary problems.
Luxe Singapore owed more than S$100,000 to its landlords and suppliers, according to a report by The Straits Times.
The cafe owed four months of rent, and staff also told ST that they had not received their CPF contributions for two months.
Advertisement
ST also reports that the restaurant’s general manager had not been paid for two months.
The financial problems apparently started in August last year, when the initial investment used to set up Luxe Singapore ran out.
When questioned by the English daily, however, owner Jonathan Harvey attributes one of the main problems to the customers’ spending power: “The main problem is high rent as well as the foot traffic — the customers in the area we are in do not have the disposable income to patronise places like Luxe.”
Guess the 'exorbitant rental' really took a toll.
By Darryl Laiu |
218
Luxe Singapore — a rather posh cafe along Keong Saik street — has closed down.
If that name sounds familiar, it’s because just last month, the cafe was embroiled in a social media fracas with lifestyle and travel blogger Cheowster (a.k.a Chelsea Teng):
In case you missed it, Teng was allegedly told off by the cafe owner for only “buying a f*cking ice-cream”.
Teng eventually updated her post to mention that the cafe owner had personally messaged her on Facebook to apologise, but this was after she had left a one star review on their Facebook page.
Advertisement
Owed more than S$100,000 to landlords and suppliers
June 10 was the cafe’s last day. They first entered the Singapore market three years ago, in 2015.
The eatery posted a picture of their last customers on their Instagram page:
Their main reason for closing down appears to be monetary problems.
Luxe Singapore owed more than S$100,000 to its landlords and suppliers, according to a report by The Straits Times.
The cafe owed four months of rent, and staff also told ST that they had not received their CPF contributions for two months.
Advertisement
ST also reports that the restaurant’s general manager had not been paid for two months.
The financial problems apparently started in August last year, when the initial investment used to set up Luxe Singapore ran out.
When questioned by the English daily, however, owner Jonathan Harvey attributes one of the main problems to the customers’ spending power: “The main problem is high rent as well as the foot traffic — the customers in the area we are in do not have the disposable income to patronise places like Luxe.”
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Premium
Australian restaurant Luxe Sydney closes, owes more than $100,000 to landlord, suppliers
Australian restaurant Luxe Sydney, which was on Keong Saik Road, closed suddenly on June 10, 2018.ST PHOTO: JOSE HONG
PUBLISHED
JUN 10, 2018, 9:04 PM SGT
FACEBOOKTWITTER
Jose Hong
SINGAPORE - Australian restaurant Luxe Sydney closed suddenly on Sunday (June 10), owing more than $100,000 to its landlord and suppliers.
The Keong Saik Road eatery had not paid rent for four months, while its staff said they had not been paid their CPF contributions for two months.
The restaurant opened in 2015 and employed 10 staff.
With the sudden closure also comes the demise of Bar Piccolo, an aperol spritz bar opened on the floor upstairs by the same owners only last October.
According to Luxe's general manager Richard Letch, who said he has not been paid for two months, problems began since last August, when the initial investment used to set up Luxe ran out.
"We've had good months and bad months, but there were overall more months when we weren't profitable," he said.
Mr Letch said that the restaurant's owner, Australia-based Jonathan Harvey, had been saying the restaurant would get investors and money to renovate, but nothing happened.
"My staff had been leaving over the past few months because of the uncertainty, and we had run out of money to pay our suppliers so we couldn't even buy stock for next week. That's why I decided to close," he added.
When The Straits Times spoke to Mr Harvey, who founded Luxe, he denied that staff were not being paid, and said that high rent was the main reason why Luxe shut down.
"The main problem is high rent as well as the foot traffic - the customers in the area we are in do not have the disposable income to patronise places like Luxe."
This was the brand's first overseas branch, and Mr Harvey said that he would find a new place in Singapore to set up the restaurant again.
But that comes as little comfort to those here. Bar manager Darren Ang said: "I feel lost and cheated. It's very sudden, we were only told this week that we would close."
He said that staff had known the restaurant was facing problems, and that more than half had left in the past three months, but he stayed because he was told Luxe would undergo renovation and rejuvenation.
Mr Ang, 34, said: "I don't know what to do. I'm going to the Ministry of Manpower to try and get advice."
Assistant manager Wilson Tan, 28, who has been with Luxe for almost three years, said: "I stayed on because I hoped that I would have a job by the time I start reservist training next month (July)."
Mr Desmond Sim, head of research for Singapore and South-east Asia at real estate agency CBRE, said Singapore's food and beverage industry faces challenges such as high rents, operation costs, competition and a rise of delivery apps.
"This is a sector that has grown over the past five to 10 years as Singaporeans and even tourists gets more sophisticated with their palette, but it has become very competitive," said Mr Sim, who specialises in retail and food outlets. "In this industry you need to work really hard to be relevant."
Regular patron Christopher Chua, 38, said: "I am very sad because Luxe had good food and a good environment. It was a great space.
"It was very sudden, but I'm not completely surprised because of the challenging F&B industry."
Australian restaurant Luxe Sydney closes, owes more than $100,000 to landlord, suppliers
Australian restaurant Luxe Sydney, which was on Keong Saik Road, closed suddenly on June 10, 2018.ST PHOTO: JOSE HONG
PUBLISHED
JUN 10, 2018, 9:04 PM SGT
FACEBOOKTWITTER
Jose Hong
SINGAPORE - Australian restaurant Luxe Sydney closed suddenly on Sunday (June 10), owing more than $100,000 to its landlord and suppliers.
The Keong Saik Road eatery had not paid rent for four months, while its staff said they had not been paid their CPF contributions for two months.
The restaurant opened in 2015 and employed 10 staff.
With the sudden closure also comes the demise of Bar Piccolo, an aperol spritz bar opened on the floor upstairs by the same owners only last October.
According to Luxe's general manager Richard Letch, who said he has not been paid for two months, problems began since last August, when the initial investment used to set up Luxe ran out.
"We've had good months and bad months, but there were overall more months when we weren't profitable," he said.
Mr Letch said that the restaurant's owner, Australia-based Jonathan Harvey, had been saying the restaurant would get investors and money to renovate, but nothing happened.
"My staff had been leaving over the past few months because of the uncertainty, and we had run out of money to pay our suppliers so we couldn't even buy stock for next week. That's why I decided to close," he added.
When The Straits Times spoke to Mr Harvey, who founded Luxe, he denied that staff were not being paid, and said that high rent was the main reason why Luxe shut down.
"The main problem is high rent as well as the foot traffic - the customers in the area we are in do not have the disposable income to patronise places like Luxe."
This was the brand's first overseas branch, and Mr Harvey said that he would find a new place in Singapore to set up the restaurant again.
But that comes as little comfort to those here. Bar manager Darren Ang said: "I feel lost and cheated. It's very sudden, we were only told this week that we would close."
He said that staff had known the restaurant was facing problems, and that more than half had left in the past three months, but he stayed because he was told Luxe would undergo renovation and rejuvenation.
Mr Ang, 34, said: "I don't know what to do. I'm going to the Ministry of Manpower to try and get advice."
Assistant manager Wilson Tan, 28, who has been with Luxe for almost three years, said: "I stayed on because I hoped that I would have a job by the time I start reservist training next month (July)."
Mr Desmond Sim, head of research for Singapore and South-east Asia at real estate agency CBRE, said Singapore's food and beverage industry faces challenges such as high rents, operation costs, competition and a rise of delivery apps.
"This is a sector that has grown over the past five to 10 years as Singaporeans and even tourists gets more sophisticated with their palette, but it has become very competitive," said Mr Sim, who specialises in retail and food outlets. "In this industry you need to work really hard to be relevant."
Regular patron Christopher Chua, 38, said: "I am very sad because Luxe had good food and a good environment. It was a great space.
"It was very sudden, but I'm not completely surprised because of the challenging F&B industry."
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