<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>June 12, 2009
SINGAPORE HAS MILES TO GO?
</TR><!-- headline one : start --><TR>Automation a myth
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->THE IT industry is promoting a myth that Singapore leads the world in automation. Small and medium-sized businesses like mine can only call it 'fake automation'.
When I transact with my suppliers and customers using Internet banking, I must wait up to three working days for clearance. Although my role in the transaction is automated and that of the other party, payee or payer, is too, the banks are still pushing paper around. Clearance is instant only if the other party and I share the same bank.
When I use GeBIZ, the government electronic procurement system, I have no way to set up alerts. I have to visit GeBIZ every day to monitor business opportunities.
Recently, my company signed up as a vendor on the Accountant- General's Department's e-invoicing system (Vendors@Gov). When we submitted our invoice to a government agency, there was no acknowledgement. Apparently, it does not receive the invoice instantly and when it is received, the invoice must still traverse its own paper-based accounts system. Although the supplier is expected to submit invoices electronically, there is no guarantee that it is processed immediately as there is no back-to- back automation.
My company, Iterate, is a member of the Singapore Infocomm Technology Federation, which often sends out meeting notices with long lists of attachments. Without at least a summary, it is unclear whether I need to open them. Recently, the federation launched a new portal to 'better serve the industry', so I suggested it post the attachments in the portal and send out a summary with links. This was turned down on the basis that members have personal assistants read their mail, and print the attachments for them to review.
If the federation leadership continues to print reams just to decide what and what not to read, if the Accountant-General's Department forces suppliers to automate without doing back-to-back integration, if GeBIZ cannot provide an alert system so vendors will know promptly about business opportunities, and if banks cannot clear online payments immediately, there is no point beating our breasts and saying how good we are in automation. William Claxton
SINGAPORE HAS MILES TO GO?
</TR><!-- headline one : start --><TR>Automation a myth
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->THE IT industry is promoting a myth that Singapore leads the world in automation. Small and medium-sized businesses like mine can only call it 'fake automation'.
When I transact with my suppliers and customers using Internet banking, I must wait up to three working days for clearance. Although my role in the transaction is automated and that of the other party, payee or payer, is too, the banks are still pushing paper around. Clearance is instant only if the other party and I share the same bank.
When I use GeBIZ, the government electronic procurement system, I have no way to set up alerts. I have to visit GeBIZ every day to monitor business opportunities.
Recently, my company signed up as a vendor on the Accountant- General's Department's e-invoicing system (Vendors@Gov). When we submitted our invoice to a government agency, there was no acknowledgement. Apparently, it does not receive the invoice instantly and when it is received, the invoice must still traverse its own paper-based accounts system. Although the supplier is expected to submit invoices electronically, there is no guarantee that it is processed immediately as there is no back-to- back automation.
My company, Iterate, is a member of the Singapore Infocomm Technology Federation, which often sends out meeting notices with long lists of attachments. Without at least a summary, it is unclear whether I need to open them. Recently, the federation launched a new portal to 'better serve the industry', so I suggested it post the attachments in the portal and send out a summary with links. This was turned down on the basis that members have personal assistants read their mail, and print the attachments for them to review.
If the federation leadership continues to print reams just to decide what and what not to read, if the Accountant-General's Department forces suppliers to automate without doing back-to-back integration, if GeBIZ cannot provide an alert system so vendors will know promptly about business opportunities, and if banks cannot clear online payments immediately, there is no point beating our breasts and saying how good we are in automation. William Claxton