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It may come as a surprise to you, but I agree it's definitely a good example of a "Singapore Fails".
The video and the statement given by whom I assumed to be Alvin the cameraman and the owner of the voice nearest to the video recording device has no evidential heading and ending.
One must ask what sparked the PRC manager's fury? I would give the benefit of the doubt to the complainants if it is proven that it's not the first time she had involved herself in such a shameful display of losing the plot in command of the situation in a service line scenario.
Now back to the locals, the customers involved. Take note at 0.56 that one of them actually came close to hitting the female PRC. And he is Male though certainly not a Man!
And the pathetic Mandarin by the local Sinkies, it's all I can do to stop viewing the video without puking. And the challenges and threats uttered is so typically used by Sinkies to bully service staff.
It may not had been her intent but the PRC female had done all the service industry's workers who had swallowed on the quiet the constant harassment, a favor by standing up for her rights not to be a typical pushover!
To the Singaporeans involved. Next time go eat shit!
And yes I have to add..........
When Sinkies see the Malaysian and Indonesian soldiers landing on our shores, the first thing that comes into their minds will be to call the Police! We are such a pathetic and weak people! All praise and glory be to Lee Kuan Yew for making us the the way we are!