The tagline is too insulting.....maybe it should be developer of distinction in defects!!
The current SP Setia management team seem clueless on what they should do to improve their service to their customers. Below is one more classic complain that voice out by an angry Setia Sky Suite resident in their own SP Setia website ;-
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My 2nd Letter to SP Setia Management - Sky suite, Bukit Indah
Further to the few incidents happened after key collection for my house handover dated 31st March 13, I would like to highlight unsatisfactory of the poor management and maintenance of block A, Sky Suites.
I have several times noticed that service lift and door security card sensor breakdown but it still happen for several week. The worse time when last Sunday I carry my thing to my unit, I noticed the 3 out of 4 unit of lift is not working and there is nobody to repair the lift. As consequence, I have to wait for longer time to get to my unit. Before this, I have noticed the 1 or 2 service lift is not working or not working correctly (can access to every floor without scan the ID card)
For the access door card reader near to my parking lot is not working quite some time. I can’t access from outside and have to walk to another access door. I have tried for 2 times in different week, but still the same. Furthermore, the door autos closer also not adjust properly to ensure the door auto closing after people open the door. It leads to door still not locked and alarm triggered.
I have been disappointed of the workmanship and now this is 2nd time to write in to complaint about the poor management of the block. We have requested to pay 3 months of maintenance fee in advance when key collection, but it seems the management and maintenance team control still not up to the standard.
As a goodwill developer to delivery such poor management to the Sky Suite Service Apartment, it definitely will affect good reputation of the company and customer trust and loyalty. I appreciated your attention in this matter and hope will get improvement after complaint.
BY MR. LIM