I AM writing to share my unhappy experience of taking SBS service 156, which runs between Sengkang and Clementi.
The bus often takes 20 minutes to arrive, even during peak hours.
Sometimes, an empty 156 bus would drive out of the interchange without picking up any passengers.
This has been happening over the last five years that I have been taking this bus.
On 19 Nov, around 7.30pm, I arrived at Sengkang interchange as usual, intending to take a 156 bus home.
As the previous bus had just left, I expected a wait of some 20 minutes.
But what riled me and some of the other passengers in front of me in the queue was that each time a 156 bus got going, it was not to pick up passengers in the interchange. It would simply drive out of the interchange.
This happened three times, and I ended up waiting 40 minutes at the interchange, which was warm (there was little air-conditioning) and stifling (there was a pungent smell of paint due to some repainting that was going on).
When the bus finally arrived, it was 8.10pm.
Some of us waiting passengers had wanted to go to the interchange control office to ask why the buses were driven out without picking up passengers, but did not because we did not know when the next bus would come, and we did not want to miss it.
Will SBS Transit explain why it took 40 minutes for a bus to come while three empty buses which could have picked us up were driven out of the interchange?
And can the Land Transport Authority investigate whether this service meets its requirements?
NOTE FROM ASIAONE
If you have public transport woes or any questions regarding traffic matters, we've discovered that there is a feedback form you can fill in and submit to the Land Transport Authority (LTA).
The address can be found here: http://talk2lta.lta.gov.sg/AskLTAContentController?action=Public.AskLTA.CreateFeedback
Do let us know if the form works for you.
