Posted on 07 May, 2009 10:44
<TABLE border=0 cellSpacing=0 cellPadding=0 width=530 align=center><TBODY><TR><TD>Long queues and long waiting period for SBS bus during peak hours-- why?
STOMPer CHAM is frustrated by the infrequency of SBS bus service 255 during peak hours, which results in long queues that stretch past the waiting area.
This STOMPer says:
"It is with extreme displeasure that I have to waste my time to complain about the SBS bus service no. 255 .
"There have been four major service failures since 4th May 2009.
"Unbelievable but true! Bus service for route 255 was pathetic on the 4th, 5th, 6th and 7th of May 2009. All of this happens during peak hours around 7:30 to 8:00 am.
"Queue for the service has been extremely long and bus frequency is around 12 minutes, even during peak hours!
"Comparing to my bus record on 21st June 2007. I queued up at 7:30am. I managed to board a bus at 7:39am, bus number 7236S, and alighted at my destination at 8:01am. Total travel time = 31 minutes. Bus frequency = 6 minutes.
"Today (May 7), I queued up at 7:40am, managed to board at 8:00am and alighted at 8:31am. Total travel time = 51 minutes. Bus frequency = 12 minutes.
"There was no traffic jam, weather was a fine sunny day. I did not see any shortage of buses; they were seen driving into the parking area instead of picking up paying customers at berth 7.
"Why the consecutive service failure for four days straight? Shortage of drivers? Shortage of buses? Bus broke down again?
"What has the SBS management done to improve the bus frequency and long queues?
"Why the huge total travel time difference between 21st June 2007 and 7th May 2009?
"I hope that the PTC takes account of these four consecutive service failures and acts accordingly."
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<TABLE border=0 cellSpacing=0 cellPadding=0 width=530 align=center><TBODY><TR><TD>Long queues and long waiting period for SBS bus during peak hours-- why?
STOMPer CHAM is frustrated by the infrequency of SBS bus service 255 during peak hours, which results in long queues that stretch past the waiting area.
This STOMPer says:
"It is with extreme displeasure that I have to waste my time to complain about the SBS bus service no. 255 .
"There have been four major service failures since 4th May 2009.
"Unbelievable but true! Bus service for route 255 was pathetic on the 4th, 5th, 6th and 7th of May 2009. All of this happens during peak hours around 7:30 to 8:00 am.
"Queue for the service has been extremely long and bus frequency is around 12 minutes, even during peak hours!
"Comparing to my bus record on 21st June 2007. I queued up at 7:30am. I managed to board a bus at 7:39am, bus number 7236S, and alighted at my destination at 8:01am. Total travel time = 31 minutes. Bus frequency = 6 minutes.
"Today (May 7), I queued up at 7:40am, managed to board at 8:00am and alighted at 8:31am. Total travel time = 51 minutes. Bus frequency = 12 minutes.
"There was no traffic jam, weather was a fine sunny day. I did not see any shortage of buses; they were seen driving into the parking area instead of picking up paying customers at berth 7.
"Why the consecutive service failure for four days straight? Shortage of drivers? Shortage of buses? Bus broke down again?
"What has the SBS management done to improve the bus frequency and long queues?
"Why the huge total travel time difference between 21st June 2007 and 7th May 2009?
"I hope that the PTC takes account of these four consecutive service failures and acts accordingly."
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