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Posted on 04 Feb 2010
SIA doesn't allow me to amend flight date to return for family member's wake
STOMPer YiHua is disappointed that Singapore Airlines will not make an exception and amend her flight date so that she can get back to Singapore in time to attend a family member’s wake.
In an email to STOMP today (Feb 4), the STOMPer says:
“I took a flight from Singapore to HK last evening and upon arrival, I received news that a close family member had passed away.
“I tried calling the reservations line to ask if I could change the flight back so as to be able to attend the wake.
“I understand that the terms and conditions of my air ticket state that I cannot make any amendments to the flights. One of the staff kept repeating that to me.
“Yes, I understand perfectly well that the terms and conditions are such but what happened is something unexpected and very sad.
“I hope that Singapore Airlines can be more understanding and make an exception to allow me to amend my air ticket this once so that I can rush back in time for the wake to pay my last respects.
“It is really very upsetting when you are overseas, calling back to your home country, looking for help and sympathy, and the person you talk to can only repeat the terms and conditions of your fare, even to the extent of reading it out word for word to you.
“I am already very frustrated that I am stuck in HK when news of the death reached me, and when I called for help, it is even more disappointing and frustrating that I get such responses.
“I sincerely hope that SQ can allow me to amend the flight timing out of goodwill to allow me to be in time to pay my last respects.”
SIA doesn't allow me to amend flight date to return for family member's wake
STOMPer YiHua is disappointed that Singapore Airlines will not make an exception and amend her flight date so that she can get back to Singapore in time to attend a family member’s wake.
In an email to STOMP today (Feb 4), the STOMPer says:
“I took a flight from Singapore to HK last evening and upon arrival, I received news that a close family member had passed away.
“I tried calling the reservations line to ask if I could change the flight back so as to be able to attend the wake.
“I understand that the terms and conditions of my air ticket state that I cannot make any amendments to the flights. One of the staff kept repeating that to me.
“Yes, I understand perfectly well that the terms and conditions are such but what happened is something unexpected and very sad.
“I hope that Singapore Airlines can be more understanding and make an exception to allow me to amend my air ticket this once so that I can rush back in time for the wake to pay my last respects.
“It is really very upsetting when you are overseas, calling back to your home country, looking for help and sympathy, and the person you talk to can only repeat the terms and conditions of your fare, even to the extent of reading it out word for word to you.
“I am already very frustrated that I am stuck in HK when news of the death reached me, and when I called for help, it is even more disappointing and frustrating that I get such responses.
“I sincerely hope that SQ can allow me to amend the flight timing out of goodwill to allow me to be in time to pay my last respects.”
