http://singaporeseen.stomp.com.sg/singaporeseen/viewContent.jsp?id=51777
What bullies! Rude MRT staff threaten to arrest teen girls
A group of friends were shocked and angry when instead of helping them with a problematic EZ Link card, an officer at Orchard MRT station accused them of being dishonest and even threatened to arrest them.
The STOMPer who wrote in is angry because they were wrongly accused and were not given a chance to explain their mistake.
In an e-mail dated January 18, the STOMPer recounts:
“My friends and I cannot get over how one of the MRT staff at Orchard MRT station reacted to an honest mistake that happened a few hours ago (January 17, 10pm).
“When two of my female friends tapped their cards, the one in front had to try three times.
“The friend walking behind thought that the EZ Link had been read by the machine and that’s why she let our friend go through.
“While we waited for the rest of our friends, this one MRT staff came towards the three of us.
“He asked for this particular friend’s EZ Link to check. I thought he was offering his help to make sure that the machine read the card correctly. Instead, he came back to us, telling the two girls that he could arrest them because they let the first girl through without tapping.
“I was trying to explain that it was an honest mistake yet he did not care to listen and seemed pretty convinced that we purposely did that.
“It was quite disappointing that he even pointed his finger at the rest of our friends in the passenger service queue who were buying their EZ Link cards and said that we have violated or committed something wrong.
“We are not asking for very good customer service from him but we did not expect such a reaction or such accusations.
“Some of my friends were so angry and yes I was pissed off also because this was the first time that I experienced such customer service from MRT staff.”
What bullies! Rude MRT staff threaten to arrest teen girls
A group of friends were shocked and angry when instead of helping them with a problematic EZ Link card, an officer at Orchard MRT station accused them of being dishonest and even threatened to arrest them.
The STOMPer who wrote in is angry because they were wrongly accused and were not given a chance to explain their mistake.
In an e-mail dated January 18, the STOMPer recounts:
“My friends and I cannot get over how one of the MRT staff at Orchard MRT station reacted to an honest mistake that happened a few hours ago (January 17, 10pm).
“When two of my female friends tapped their cards, the one in front had to try three times.
“The friend walking behind thought that the EZ Link had been read by the machine and that’s why she let our friend go through.
“While we waited for the rest of our friends, this one MRT staff came towards the three of us.
“He asked for this particular friend’s EZ Link to check. I thought he was offering his help to make sure that the machine read the card correctly. Instead, he came back to us, telling the two girls that he could arrest them because they let the first girl through without tapping.
“I was trying to explain that it was an honest mistake yet he did not care to listen and seemed pretty convinced that we purposely did that.
“It was quite disappointing that he even pointed his finger at the rest of our friends in the passenger service queue who were buying their EZ Link cards and said that we have violated or committed something wrong.
“We are not asking for very good customer service from him but we did not expect such a reaction or such accusations.
“Some of my friends were so angry and yes I was pissed off also because this was the first time that I experienced such customer service from MRT staff.”
