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"We're about to crash," passengers told in error
A British Airways airplane comes in to land at Heathrow Airport in west London July 30, 2010.
LONDON | Fri Aug 27, 2010 11:32am EDT
LONDON (Reuters) - British Airways apologized to passengers after an emergency message warning they were about to crash into the sea was played by mistake. About 275 passengers were on the London Heathrow to Hong Kong flight on Tuesday evening when the automated message went out. The plane was flying over the North Sea at the time.
Cabin crew quickly realized the error and moved to reassure the terrified passengers. "We all thought we were going to die," Michelle Lord, 32, of Preston, northern England, told The Sun newspaper. Another passenger was reported saying: "I can't think of anything worse than being told your plane's about to crash." A spokesman for British Airways said an investigation was under way to discover whether it was human error or a computer glitch.
"We apologize to passengers on board the flight for causing them undue distress," he added in a statement. "Our cabin crew immediately made an announcement following the message advising customers that it was an error and that the flight would continue as normal."
(Writing by Avril Ormsby; Editing by Steve Addison)
