His Linkedin profile:
https://sg.linkedin.com/in/johnboy-john-teo-2b0512117
JohnBoy John Teo
System Specialist at NCS Pte Ltd
Singapore
Information Technology and Services
NCS Group
OPUS IT Services Pte Ltd
Singapore Polytechnic
62 connections
Summary
Learning Never Stop. Learn and Re Learn.
Experience
System Specialist
NCS Group
June 2014 – Present 5 years 1 month
Singapore
Transition From HP Pte Ltd to NCS supporting Whole Of Government (WOG) Project.
Managing project tasked and handling smooth going of projects.
Managing and handling SLA and feedback from customers.
Supporting Premium Users and VIPs in the WOG Project.
Image for Customer IT Support Representative (SOEasy Project)
Customer IT Support Representative (SOEasy Project)
OPUS IT Services Pte Ltd
December 2011 – May 2014 2 years 6 months
Singapore
Outsourced to HP Pte Ltd supporting Standard Operation Environment (SOE) Project.
As Site Lead handling day to day Desktop Operation and managing SLA.
Managing project tasked and handling feed backs from customers.
Handling users and VVIPs from Mobile services to Desktop issues.
Image for IT Helpdesk Outsource (Executive)
IT Helpdesk Outsource (Executive)
Acco Technology Pte Ltd
October 2010 – October 2011 1 year 1 month
Singapore
Supporting Day to Day operation and setting up of video and voice conferencing meeting.
Image for Customer Engineer
Customer Engineer
ServLink Technology Resources Pte Ltd
July 2009 – August 2010 1 year 2 months
Singapore
Outsourced to HP Pte Ltd to support Standard Operation Environment (SOE) Project.
Team lead for deployment teams, supporting Government Project.
Managing and handling feedback users's feedback.
Education
Singapore Polytechnic
Diploma, Mechanical Engineering, Diploma
2006 – 2009
ITE College West (Balestier)
NITEC, Mechanical Servicing, NITEC
2001 – 2003
Volunteering Experience
Assistant Coach
Singapore Polytechnic
January 2009 – December 2014 6 years
Certifications
Nexthink Basic Certification
Nexthink
May 2019 – Present
Nexthink Master Certification
Nexthink
May 2019 – Present
Nexthink Pro Certification
Nexthink
May 2019 – Present
Nexthink Sales Certification
Nexthink
May 2019 – Present
Nexthink Support Certification
Nexthink
May 2019 – Present
CompTIA A+
Pearson VUE
October 2018 – Present
Courses
Developing and Supporting an Agile Mind-set
Embracing an Agile Culture for Business Growth
Learning from Failure
Languages
English
Chinese (Simplified)