<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Nah! Docs only serve the $$$ Indons while Sporns serve NS!
Long wait for a routine check-up at Raffles Hospital an exasperating example of too few doctors?
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I COULD not have been more disappointed with the service I experienced at Raffles Hospital when I went for a medical check-up last Saturday.
After waiting for about 20 minutes to get a queue number, I was told that the wait would be approximately three hours. I waited for another 20 minutes, went to have my breakfast, came back and read the newspaper - and found that my registration had still not been completed. Then the queue numbers of people who had arrived after me were called. I asked the staff why this was happening, as registration merely required keying in my details, and therefore the queue numbers should be called sequentially. At this point, the staff located my documents and told me to go for the X-ray. Another wait at the X-ray room, but a shorter one this time. After that, I went back to where I had made my initial registration to see the doctor.
With more than 50 people waiting to see the doctor, I asked a staff member and was told that there are either one or two doctors on duty, and it would be another long wait. When I asked why there were only so few doctors, considering the number of people waiting, I was told that this is how the system works there. I was further informed that my wait that day was in fact considered a shorter wait compared to other days. I asked how that could be possible as I had to wait for at least three hours for services that would take less than 10 minutes.
For the welfare of everyone going for medical check-ups in Raffles Hospital, may I ask the hospital management to please enlighten us on the reason for the three-hour wait for a simple check-up? Why aren't more doctors deployed to deal with the situation?
To improve matters, perhaps the hospital's processes could be streamlined, like combining the steps involving obtaining the queue number and registration, since there is seemingly no benefit in separating the process. Yue Yuh Bing (Ms)
Long wait for a routine check-up at Raffles Hospital an exasperating example of too few doctors?
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I COULD not have been more disappointed with the service I experienced at Raffles Hospital when I went for a medical check-up last Saturday.
After waiting for about 20 minutes to get a queue number, I was told that the wait would be approximately three hours. I waited for another 20 minutes, went to have my breakfast, came back and read the newspaper - and found that my registration had still not been completed. Then the queue numbers of people who had arrived after me were called. I asked the staff why this was happening, as registration merely required keying in my details, and therefore the queue numbers should be called sequentially. At this point, the staff located my documents and told me to go for the X-ray. Another wait at the X-ray room, but a shorter one this time. After that, I went back to where I had made my initial registration to see the doctor.
With more than 50 people waiting to see the doctor, I asked a staff member and was told that there are either one or two doctors on duty, and it would be another long wait. When I asked why there were only so few doctors, considering the number of people waiting, I was told that this is how the system works there. I was further informed that my wait that day was in fact considered a shorter wait compared to other days. I asked how that could be possible as I had to wait for at least three hours for services that would take less than 10 minutes.
For the welfare of everyone going for medical check-ups in Raffles Hospital, may I ask the hospital management to please enlighten us on the reason for the three-hour wait for a simple check-up? Why aren't more doctors deployed to deal with the situation?
To improve matters, perhaps the hospital's processes could be streamlined, like combining the steps involving obtaining the queue number and registration, since there is seemingly no benefit in separating the process. Yue Yuh Bing (Ms)
