Tiger Airways Should Be Renamed Con Air?

[makapaaa]

<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>When winning travel vouchers may not be a good thing
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->HAVING recently won a pair of Tiger Airways travel vouchers for a return trip to Kuala Lumpur in a radio contest, I decided to book the flights online to travel one weekend in August.
The terms and conditions on the vouchers stated that bookings must be made by April 30, which is when the vouchers expire.
After many unsuccessful attempts to book seats online, I received a message that the vouchers were either invalid, expired or not in use anymore, so I decided to call the Tiger Airways customer service hotline.
After more than an hour of being put on hold, I finally managed to speak to a customer service officer.
After I explained my predicament, he tried to book the tickets and managed to do so.
For his services booking the tickets, he said I would have to pay a service fee of $100, excluding taxes, which I found ridiculous.
What is the point of winning free travel vouchers if I have to pay for a service I could do myself?
Despite twice sending faxes to seek clarification from Tiger Airway's customer service department, I have yet to receive a response.
Can the management of Tiger Airways comment on this? Kamsinah Nasir (Mdm)

 

[yinyang]

Can't say much of Tiger's cust service (heard about their reputation on having you wait long2 before having another human being on other side).

But maybe there's some fine print complainant is now being upfront with? Like blackout dates, peak periods (long weekend aug?), travel by dates etc.? Not to say of surcharges

 

[kakowi]

You might like to consider Air Asia the next time.

 

[blissquek]

Give this airline a miss..

I booked a flight to Xiamen..For some reasons, this china route was taken off..
Hence, they did not fulfil their part of the agreement to bring their passengers to their destinations. So u will expect them to do the refund to your Visa card account.

They do the refund. They charged you $10 for the refund to cover processing cost.... So in this instance, how unfair can they be.....It is just a big corporate bullying the small end-user like us....

So give this airline the miss....My wish is that they will fold their wings one fine day.....

 

[johnny333]

-->HAVING recently won a pair of Tiger Airways travel vouchers for a return trip to Kuala Lumpur in a radio contest

Wow, I'd like to know which radio station is offering flights to KL as prizes must be be woth at least $50 dollar prize

During these hard times it is the only way to fly; budget terminal, Tiger's famed customer service...