Ticket price: $476. Excess baggage charge: $300

[makapaaa]

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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->LAST month, I flew by Northwest Airlines to Tokyo at a promotional fare of $476. On my return trip, a Northwest officer told me my 25.2kg luggage exceeded the limit of 20kg by 5kg. After repacking, my luggage still weighed 24.3kg. The officer showed me a table indicating that I had to pay an extra 21,300 yen (S$330), without explaining the method of calculation.
After I returned to Singapore, I asked Northwest to explain how it derived the charge. A customer service officer told me overweight charges were based on 1.5 per cent of the highest one-way airfare to Singapore on the day of departure, multiplied by per kilo overweight. The highest one-way airfare that day was 282,700 yen. It was shocking to know the one-way airfare from Tokyo to Singapore could be so expensive.
The officer also told me that, according to its records, my luggage was overweight by 5kg and not 4kg as the ground crew told me. The officer's calculation also showed I needed to pay 21,205 yen. I signed the bill in Tokyo for 21,300 yen, not 21,205 yen. How can its records show discrepancies on both the final amount I was charged and the final weight of my bag?
The calculation method is not indicated anywhere on the Northwest website, in advertisements or on tickets. Should the airline not make the calculation transparent as this is a factor when considering which airline to take for overseas shoppers like me.
Lee Siow Yeng (Ms)
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[Ramseth]

Passenger baggage allowance (usually 20kg) is a very expensive service. Airlines make profits (or rather save costs) by uasage averages that are usually 10kg+/- per passenger. Baggage allowance is essentially airfreight cargo. Once a passenger exceeds the limit, it's a sure thing for the airline to charge the maximum.

There're even courier companies willing to give you free airticket costing S$1,000+ just for that 20kg baggage allowage, i.e. you get to travel but can't check-in baggage. To illustrate the point, try go to your neigbourhood post office with a parcel weighting above 1kg and ask for the first class airmail postage rate.

 

[soIsee]

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<!-- headline one : start --><TR>Ticket price: $476. Excess baggage charge: $300
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->LAST month, I flew by Northwest Airlines to Tokyo at a promotional fare of $476. On my return trip, a Northwest officer told me my 25.2kg luggage exceeded the limit of 20kg by 5kg. After repacking, my luggage still weighed 24.3kg. The officer showed me a table indicating that I had to pay an extra 21,300 yen (S$330), without explaining the method of calculation.
After I returned to Singapore, I asked Northwest to explain how it derived the charge. A customer service officer told me overweight charges were based on 1.5 per cent of the highest one-way airfare to Singapore on the day of departure, multiplied by per kilo overweight. The highest one-way airfare that day was 282,700 yen. It was shocking to know the one-way airfare from Tokyo to Singapore could be so expensive.
The officer also told me that, according to its records, my luggage was overweight by 5kg and not 4kg as the ground crew told me. The officer's calculation also showed I needed to pay 21,205 yen. I signed the bill in Tokyo for 21,300 yen, not 21,205 yen. How can its records show discrepancies on both the final amount I was charged and the final weight of my bag?
The calculation method is not indicated anywhere on the Northwest website, in advertisements or on tickets. Should the airline not make the calculation transparent as this is a factor when considering which airline to take for overseas shoppers like me.
Lee Siow Yeng (Ms)
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To Ms Lee Siow Yeng

Although it appears that you are charged for an extra 5 kg of baggage, it was not.

They were just trying to be diplomatic to you but the extra charge is really those extra KILOS ON YOUR BODY!

 

[Char_Azn]

25.3kg repack = 24.3kg, lol. What kinda F**ked up repacking is that. She might as well just spend a ridiculous price of $30-50 at the nearest store to buy a small bag and take out 5kg. Should easily be able to get rid of the excess weight

 

[Ramseth]

25.3kg repack = 24.3kg, lol. What kinda F**ked up repacking is that. She might as well just spend a ridiculous price of $30-50 at the nearest store to buy a small bag and take out 5kg. Should easily be able to get rid of the excess weight

LOL! Good observation. What a lack of commonsense.

 

[singveld]

shopping too much in tokyo
ship back by shipping
but seriously, it is the stomper fault.


tokyo is shopping paradise. i wish to go back someday, maybe...

<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Home > ST Forum > Online Story
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<!-- headline one : start --><TR>Ticket price: $476. Excess baggage charge: $300
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>




<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->LAST month, I flew by Northwest Airlines to Tokyo at a promotional fare of $476. On my return trip, a Northwest officer told me my 25.2kg luggage exceeded the limit of 20kg by 5kg. After repacking, my luggage still weighed 24.3kg. The officer showed me a table indicating that I had to pay an extra 21,300 yen (S$330), without explaining the method of calculation.
After I returned to Singapore, I asked Northwest to explain how it derived the charge. A customer service officer told me overweight charges were based on 1.5 per cent of the highest one-way airfare to Singapore on the day of departure, multiplied by per kilo overweight. The highest one-way airfare that day was 282,700 yen. It was shocking to know the one-way airfare from Tokyo to Singapore could be so expensive.
The officer also told me that, according to its records, my luggage was overweight by 5kg and not 4kg as the ground crew told me. The officer's calculation also showed I needed to pay 21,205 yen. I signed the bill in Tokyo for 21,300 yen, not 21,205 yen. How can its records show discrepancies on both the final amount I was charged and the final weight of my bag?
The calculation method is not indicated anywhere on the Northwest website, in advertisements or on tickets. Should the airline not make the calculation transparent as this is a factor when considering which airline to take for overseas shoppers like me.
Lee Siow Yeng (Ms)
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