http://www.asiaone.com/Digital/News/Story/A1Story20090427-137604.html
Mon, Apr 27, 2009
AsiaOne
Tech helpdesk asks customer to "go to hell"
Being asked to "go to hell" is probably the last thing one would expect from a technical helpdesk reply, but this was exactly what a STOMPer received.
In an email to the citizen journalism website, the STOMPer, who did not give his name, said that he wrote an email to Singtel's internet customer service department to resolve a technical issue.
From the attachment sent by the reader, the problem seemed to have been a latency issue, in which the network or Internet service seems to run slower than it should.
The reply from the technical service staff was a one liner, "Hai sir, please go to hell!"
Writing about his unpleasant experience, the STOMPer said, "I called them to verify that this email address (from the reply) belongs to the ISP (Internet Service Provider).
"When I showed them the email, the supervisor apologized right away and said that he would make investigations."
The citizen journalism website contacted the telco, which said that the staff in question had been fired.
In an email reply to STOMP, a spokesman for the company wrote:
"We are very sorry for the incident and have apologised to the customer.
"SingTel takes a very serious view of this matter and after our investigation, the staff has been dismissed."
Mon, Apr 27, 2009
AsiaOne
Tech helpdesk asks customer to "go to hell"
Being asked to "go to hell" is probably the last thing one would expect from a technical helpdesk reply, but this was exactly what a STOMPer received.
In an email to the citizen journalism website, the STOMPer, who did not give his name, said that he wrote an email to Singtel's internet customer service department to resolve a technical issue.
From the attachment sent by the reader, the problem seemed to have been a latency issue, in which the network or Internet service seems to run slower than it should.
The reply from the technical service staff was a one liner, "Hai sir, please go to hell!"
Writing about his unpleasant experience, the STOMPer said, "I called them to verify that this email address (from the reply) belongs to the ISP (Internet Service Provider).
"When I showed them the email, the supervisor apologized right away and said that he would make investigations."
The citizen journalism website contacted the telco, which said that the staff in question had been fired.
In an email reply to STOMP, a spokesman for the company wrote:
"We are very sorry for the incident and have apologised to the customer.
"SingTel takes a very serious view of this matter and after our investigation, the staff has been dismissed."
