Stupidity if DBAss At Its Very BEST!

[makapaaa]

<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Lost ATM card replaced but non-cancellation of old one proves costly
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I WOULD like to caution those who have an account with DBS Bank to be careful when reporting loss of ATM card to the teller.
I had a bad experience when I reported my loss to the teller at Tiong Bahru Plaza branch a few months ago.
I told the teller I had lost my ATM card in China and needed a replacement. I was charged a $5 administration fee, which I did not mind.
I thought the teller would automatically cancel my lost card since she had made the replacement, but was wrong.
A few months later, after I had already switched to my new ATM card, I found out that someone had used my lost card in China and withdrawn more than $500.
I checked with DBS and the manager told me that when I reported my lost card, I did not ask the teller to cancel it.
When I reported this to higher management, after investigation, I was told there was no element of negligence by the bank.
I am greatly disappointed with how DBS handled my case. I have been with the bank for the past 20 years since I was young.
Now I have withdrawn most of my savings from DBS and switched to other banks.
Tan Siang Ping

 

[radon39]

Good good....pls go to UOB....better on all fronts

 

[Ramseth]

Two points I note:

1. It's certainly the bank's fault for not deactivating the lost card. They charged a $5 administrative fee for replacement and should take care of the administration. In any case, it makes no sense to claim that a lost card report doesn't mean a cancellation request. Note that the new card is called a replacement card, what's there to replace if the lost card isn't automatically deactivated and voided in the process?

2. The customer is most likely at fault here, how could a lost card even if not deactivated be used to withdraw cash without the PIN? How the PIN was safeguarded or lost is entirely customer's responsibility; can't blame bank.

 

[Watchman]

Ignorance is no excuse on people's neligience !