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Jun 30, 2010
One line for each mio TV set-top box? That's unfair
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I AM a StarHub subscriber with multiple set-top boxes at home. With ESPN StarSports migrating from StarHub to SingTel's mio TV tomorrow, I have had to reluctantly subscribe to mio TV as well.
But what seems unfair is that mio TV viewers must subscribe to one voice line for every set-top box.
Why must subscribers pay for something they do not need, especially in an age when many are considering doing away with fixed home lines and communicating via cellphones?
Shouldn't SingTel have the technology and infrastructure to support one phone line with multiple set-top boxes?
Why must consumers absorb the cost of mio TV's technological constraints?
For example, a broadband wireless modem allows Internet surfing on multiple desktop computers and laptops, and a home telephone line accommodates multiple handsets.
So it is not unreasonable for a mio TV customer to expect a similar arrangement for set-top boxes.
I hope the Infocomm Development Authority will step in and resolve an unfair practice which forces customers to pay for a voice line they do not need in order to access mio TV content which they have already paid for.
SingTel should provide a fairer solution.
Irene Seah (Ms)
One line for each mio TV set-top box? That's unfair
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I AM a StarHub subscriber with multiple set-top boxes at home. With ESPN StarSports migrating from StarHub to SingTel's mio TV tomorrow, I have had to reluctantly subscribe to mio TV as well.
But what seems unfair is that mio TV viewers must subscribe to one voice line for every set-top box.
Why must subscribers pay for something they do not need, especially in an age when many are considering doing away with fixed home lines and communicating via cellphones?
Shouldn't SingTel have the technology and infrastructure to support one phone line with multiple set-top boxes?
Why must consumers absorb the cost of mio TV's technological constraints?
For example, a broadband wireless modem allows Internet surfing on multiple desktop computers and laptops, and a home telephone line accommodates multiple handsets.
So it is not unreasonable for a mio TV customer to expect a similar arrangement for set-top boxes.
I hope the Infocomm Development Authority will step in and resolve an unfair practice which forces customers to pay for a voice line they do not need in order to access mio TV content which they have already paid for.
SingTel should provide a fairer solution.
Irene Seah (Ms)
