<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>One on the Bund: Customer service a letdown
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I AM writing in response to Sunday's article, 'Rich pickings - best new restaurant'. Despite One on the Bund's rising status as an up-and-coming new restaurant, I may be one of the first few with the dubious honour of encountering its bad customer service.
Before the recent media blitz, my friends and I went to the restaurant to decide on a potential site for our New Year countdown gathering.
Ms Carol Lee, assistant manager for public relations and events, attended to us and promised to make arrangements for our group of around 40 on New Year's Eve. We promptly e-mailed her that evening with details and budget requirements. After five days and numerous phone calls, we finally received a reply with a quote of $100 per person with free flow of soft drinks and canapes. As we did not see any obvious advantage in the arrangement, we decided on an a la carte dining session and made a reservation for 40 people, which was confirmed by Ms Lee.
However, to my shock and dismay, Ms Lee called me on Monday and told me her directors had decided to impose a minimum charge of $50 per person, covering two soft drinks, beer or wine. This was never communicated to me before my booking. My friends and their guests are now stuck with no alternative venue to hold the countdown gathering, ruining our plans.
To say the least, I am horrified at the lack of customer relations. One may have the best chefs and decor but what makes a good restaurant is impeccable customer service, which is sorely lacking at One on the Bund.
Michelle Goh (Miss) <!-- end of for each --><!-- Current Ratings : start --><!-- Current Ratings : end --><!-- vbbintegration : start -->
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I AM writing in response to Sunday's article, 'Rich pickings - best new restaurant'. Despite One on the Bund's rising status as an up-and-coming new restaurant, I may be one of the first few with the dubious honour of encountering its bad customer service.
Before the recent media blitz, my friends and I went to the restaurant to decide on a potential site for our New Year countdown gathering.
Ms Carol Lee, assistant manager for public relations and events, attended to us and promised to make arrangements for our group of around 40 on New Year's Eve. We promptly e-mailed her that evening with details and budget requirements. After five days and numerous phone calls, we finally received a reply with a quote of $100 per person with free flow of soft drinks and canapes. As we did not see any obvious advantage in the arrangement, we decided on an a la carte dining session and made a reservation for 40 people, which was confirmed by Ms Lee.
However, to my shock and dismay, Ms Lee called me on Monday and told me her directors had decided to impose a minimum charge of $50 per person, covering two soft drinks, beer or wine. This was never communicated to me before my booking. My friends and their guests are now stuck with no alternative venue to hold the countdown gathering, ruining our plans.
To say the least, I am horrified at the lack of customer relations. One may have the best chefs and decor but what makes a good restaurant is impeccable customer service, which is sorely lacking at One on the Bund.
Michelle Goh (Miss) <!-- end of for each --><!-- Current Ratings : start --><!-- Current Ratings : end --><!-- vbbintegration : start -->
