<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>SP Services takes its time to resolve excessive billing
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AFTER my mother and I moved into a four-room flat in Bukit Batok East in October last year, we found our monthly water bills were excessive. So on Feb 23 this year, I gave SP Services a call to voice my concern.
On March 2, an officer dropped by and checked the meter, but there was no news from him after that.
I called SP Services again on March 19 and the call was returned on April 7. The officer on the line told me the colleague who had checked my meter was on leave, so if I wanted my problem attended to fast, I must be ready for another visit by another officer. I agreed but said I should be informed beforehand. There was no news after that.
I made my third call on April 24 and got a return call on April 28. I was told the officer in charge could not contact me to schedule a date. I found this a lame excuse for the delay in attending to me.
On April 29, I was told that my meter would be changed and it was, later. Since then the charges have come down.
But I am yet to receive an explanation for the excessive billing earlier or the delay in attending to my problem. And I have received no refund. Ng Lay Luan (Miss)
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AFTER my mother and I moved into a four-room flat in Bukit Batok East in October last year, we found our monthly water bills were excessive. So on Feb 23 this year, I gave SP Services a call to voice my concern.
On March 2, an officer dropped by and checked the meter, but there was no news from him after that.
I called SP Services again on March 19 and the call was returned on April 7. The officer on the line told me the colleague who had checked my meter was on leave, so if I wanted my problem attended to fast, I must be ready for another visit by another officer. I agreed but said I should be informed beforehand. There was no news after that.
I made my third call on April 24 and got a return call on April 28. I was told the officer in charge could not contact me to schedule a date. I found this a lame excuse for the delay in attending to me.
On April 29, I was told that my meter would be changed and it was, later. Since then the charges have come down.
But I am yet to receive an explanation for the excessive billing earlier or the delay in attending to my problem. And I have received no refund. Ng Lay Luan (Miss)
