Sinknet Helpdesk Outsourced to Msia, Completely Fcuked Up!

[makapaaa]

Posted on 26 Jul, 2009 11:19
<TABLE border=0 cellSpacing=0 cellPadding=0 width=530 align=center><TBODY><TR><TD>Facebook group on Mio woes set up because Singtel helpdesk useless

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STOMPer Kohdidi started this Facebook group to share problems with poor broadband connections on the Mio modem. The number of members has grown since the STOMPer started the group.

"Many of my friends and I experienced bad connection with the Singnet broadband ever since they changed the modem to the new Mio modem.

"I called in once to have my problem solved but apparently the customer service officer has little to offer, other than insisting that there is no problem as if I have too much time to spare but to call in and create trouble.

"The problem with the connection is on/off and is especially bad for wireless network. With that in mind, I started a group on Facebook: http://www.facebook.com/group.php?gid=213506880122&ref=share

"The number of members has grown since then, with people coming forth to share their sentiments of the problems they face with the modem.

"I hope Stomp can help voice out the dismay of people having problems with the Mio modem which costs us quite a large sum every month in the hope for high speed internet connection."

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[makapaaa]

<TABLE id=comments_3555673 class=wallpost width="100%"><TBODY><TR><TD class=wallimage></TD><TD><TABLE class=wallcontent border=0 cellSpacing=0 width="100%"><TBODY><TR><TD class=wallinfo>Tan wrote <SMALL>at 7:11am</SMALL>
Singtel Mio has terrible helpdesk agents as well as broadband and tv services. My TV lags when I download stuffs or play online games. My 8Mbps broadband averages 4 - 5Mbps when I am using it.

The best of all is the Helpdesk from KL. Very Very Very rude lot of people. Try talking to them. All of them are so rude and basically, they can't do anything. No point setting up a hotline who can't solve any problems. All they will do is to ask you to reboot the router...

I made a wrong move by joining Mio. I should have stuck with Starhub.

To Singnet and to the media, please feel free to contact me for evidence as I have emails and voice recordings to prove the Helpdesk's rude service.

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