Nov 30, 2009
SingTel spares no thought for customer's convenience
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IT IS sad that SingTel wants to be the top dog in the arena of pay TV so badly that it would resort to winning at the expense of its customers' convenience and practicality. I found this out after I had won a 'free' subscription to mio TV.
Mio TV viewers must use the exclusive mio TV modem in tandem with its set-top box. This means viewers' existing modem routers, which can have superior Wi-Fi coverage, speed and routing capabilities, cannot be used. Such redundancy could mean a slow death for third-party router manufacturers.
After the technician had evaluated my home set-up, which consisted of a popular modem-router hooked up to my desktop PC - a standard set-up in many homes - he told me I had to replace it with the mio TV modem at a price of about $150. Never mind that, the mio TV modem would be relocated in the living room, beside its set-top box. If I wanted the mio TV modem beside my PC, I would have to incur additional charges to run extra cables and buy adaptors.
SingTel's attitude is contrary to setting good service standards in Singapore.
While I felt bad seeing the technician leave my home with his installation gear, I could not sign up for the 'free' mio TV subscription because it was not that free after all.
Christopher Anthony Lim
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SingTel spares no thought for customer's convenience
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
IT IS sad that SingTel wants to be the top dog in the arena of pay TV so badly that it would resort to winning at the expense of its customers' convenience and practicality. I found this out after I had won a 'free' subscription to mio TV.
Mio TV viewers must use the exclusive mio TV modem in tandem with its set-top box. This means viewers' existing modem routers, which can have superior Wi-Fi coverage, speed and routing capabilities, cannot be used. Such redundancy could mean a slow death for third-party router manufacturers.
After the technician had evaluated my home set-up, which consisted of a popular modem-router hooked up to my desktop PC - a standard set-up in many homes - he told me I had to replace it with the mio TV modem at a price of about $150. Never mind that, the mio TV modem would be relocated in the living room, beside its set-top box. If I wanted the mio TV modem beside my PC, I would have to incur additional charges to run extra cables and buy adaptors.
SingTel's attitude is contrary to setting good service standards in Singapore.
While I felt bad seeing the technician leave my home with his installation gear, I could not sign up for the 'free' mio TV subscription because it was not that free after all.
Christopher Anthony Lim
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