- Joined
- Jul 24, 2008
- Messages
- 33,627
- Points
- 0
Jan 8, 2010
E-mail system goes haywire after recontract with SingNet
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
IN MID-DECEMBER, I recontracted my SingNet broadband for a better value plan. While the installation of the modem was scheduled for Sunday, two weeks after recontract, something happened in between.
Immediately after I signed the recontract, an e-mail from SingNet was sent to my existing SingNet e-mail address to notify me that the account would cease soon.
Another e-mail of similar nature was sent to another SingNet e-mail account I have.
Sensing that something was amiss, I called the hotline to confirm these two messages and was told they were just phish.
Murphy's Law - both accounts ceased operation on the date shown in the e-mail messages.
On Sunday, I got one hotline officer to handle my case but with no result, and she did not even call back at the promised time on Monday.
Without a solution on the promised date, the hotline staff got a manager to handle my complaint. He managed to reactivate both accounts after eight hours, but all my messages were lost and could not be retrieved.
E-mail stopped coming for three days.
I am disappointed at the poor level of service provided and the competence of staff who attended to me.
There was no apology or compensation. And I was even told there was no higher authority in SingTel to voice my concern or complaint.
Woon Heng Poo
E-mail system goes haywire after recontract with SingNet
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
IN MID-DECEMBER, I recontracted my SingNet broadband for a better value plan. While the installation of the modem was scheduled for Sunday, two weeks after recontract, something happened in between.
Immediately after I signed the recontract, an e-mail from SingNet was sent to my existing SingNet e-mail address to notify me that the account would cease soon.
Another e-mail of similar nature was sent to another SingNet e-mail account I have.
Sensing that something was amiss, I called the hotline to confirm these two messages and was told they were just phish.
Murphy's Law - both accounts ceased operation on the date shown in the e-mail messages.
On Sunday, I got one hotline officer to handle my case but with no result, and she did not even call back at the promised time on Monday.
Without a solution on the promised date, the hotline staff got a manager to handle my complaint. He managed to reactivate both accounts after eight hours, but all my messages were lost and could not be retrieved.
E-mail stopped coming for three days.
I am disappointed at the poor level of service provided and the competence of staff who attended to me.
There was no apology or compensation. And I was even told there was no higher authority in SingTel to voice my concern or complaint.
Woon Heng Poo
