Singnet Broadband home visit any good?

[johnny333]

Called Singnet to find out the cause of intermittent disconnections problems I'm experiencing. This happens when I'm watching a webinaire with real time sound & pictures. In a one hour session I get connect/disconnect 6+ times.

They tell me that the undersea cables have been repaired.

On checking my account they could see that I was having connection problem & suggested a home visit by their techs to check my home cables.

The question I have is whether they can do anything useful when they do a home visit Even if there are cabling problems , can they do anything about it ?

Are any starhub users facing the same trouble

 

[TeeKee]

internet wise, sgp location to access contents from US & Europe via internet is really crappy..

you want truly great speed, migrate to US or Europe...and access 16Mbps for $39.95...

 

[johnny333]

internet wise, sgp location to access contents from US & Europe via internet is really crappy..

Yes I know about the problems with slow speed but my problem is with unreliability in connection.

I'm even thinking of trying Starhub if it will provide a more stable connection. However before I decide would like feedback from other users if Singnet engineers can do anything by a home visit.

 

[TeeKee]

Yes I know about the problems with slow speed but my problem is with unreliability in connection.

I'm even thinking of trying Starhub if it will provide a more stable connection. However before I decide would like feedback from other users if Singnet engineers can do anything by a home visit.

aiyah, three of these shits are owned by Hakka LeeRegime...want competition, ask FTs internet co to come in...

 

[fox_hound_33]

Yes I know about the problems with slow speed but my problem is with unreliability in connection.

I'm even thinking of trying Starhub if it will provide a more stable connection. However before I decide would like feedback from other users if Singnet engineers can do anything by a home visit.

No, don't try starhub or any other service provider w.o letting singnet technicians take a look. My broadband suffered intermittent connection failures a few months ago. Singnet techs came over (2 times) and the problem was finally traced to a junction box outside my home. They fixed it without any charges.

However i must add this too. The first time they came over they said my router was spoilt. So i bought a brand new one only to face the same problem. Anyway singnet was generous enough to refund me about 50% of the router cost due to their false diagnosis. My suggestion is to get a spare router, from a friend perhaps. Test your connection with it to confirm that the problem is indeed with singnets telephone lines.

 

[johnny333]

My suggestion is to get a spare router, from a friend perhaps. Test your connection with it to confirm that the problem is indeed with singnets telephone lines.

Although I don't think its a modem problem, I can always dig up the two original modem which haven't been used. Each time I renewed my contract they insisted on providing a modem

What did singnet do in your case to fix the problem

 

[fox_hound_33]

Although I don't think its a modem problem, I can always dig up the two original modem which haven't been used. Each time I renewed my contract they insisted on providing a modem

What did singnet do in your case to fix the problem

One of the connections at the junction box was intermittent. So they reconnected it, that's all.