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Singgie: Why no word from S'pore Consulate in Mumbai?

Porfirio Rubirosa

Alfrescian
Loyal
No word from S'pore Consulate in Mumbai

I MOVED to Mumbai on a work assignment in June last year with my wife and three children. I promptly registered with the Singapore Consulate so we could be contacted in case there was a need.
To celebrate National Day last year, we were invited to a dinner where we met numerous other Singaporean families and the camaraderie we shared made it a special celebration.

A number of months later, when a minister came by, the consulate organised a dinner and we spoke with him in an informal setting, where he asked us what the Singapore Government could do for us as overseas citizens.

Events like these build up a strong sense of patriotism, kinship and pride.

Unfortunately, when disaster struck on Nov 26, I felt forgotten. I heard stories of how the South Korean Consulate called every Korean in Mumbai to find out if they were all right and then called them all back again, once they had completed the first round of calls, to update them that everyone was all right.

I did not hear from our consulate at all - no call, no e-mail, no SMS, nothing. I subsequently met up with three other Singaporeans working in Mumbai and also registered with our consulate. Surprisingly, two of them did receive a call while the third, like me, did not.

If the consulate had tried to contact all the Singaporeans registered, how did it miss two of us? If it did not try to reach all registered Singaporeans, we need to know why.

Julian Gerard Nair
 

halsey02

Alfrescian (Inf)
Asset
No word from S'pore Consulate in Mumbai

I MOVED to Mumbai on a work assignment in June last year with my wife and three children. I promptly registered with the Singapore Consulate so we could be contacted in case there was a need.
To celebrate National Day last year, we were invited to a dinner where we met numerous other Singaporean families and the camaraderie we shared made it a special celebration.

A number of months later, when a minister came by, the consulate organised a dinner and we spoke with him in an informal setting, where he asked us what the Singapore Government could do for us as overseas citizens.

Events like these build up a strong sense of patriotism, kinship and pride.

Unfortunately, when disaster struck on Nov 26, I felt forgotten. I heard stories of how the South Korean Consulate called every Korean in Mumbai to find out if they were all right and then called them all back again, once they had completed the first round of calls, to update them that everyone was all right.

I did not hear from our consulate at all - no call, no e-mail, no SMS, nothing. I subsequently met up with three other Singaporeans working in Mumbai and also registered with our consulate. Surprisingly, two of them did receive a call while the third, like me, did not.

If the consulate had tried to contact all the Singaporeans registered, how did it miss two of us? If it did not try to reach all registered Singaporeans, we need to know why.

Julian Gerard Nair

They would only remember to call, if you had forgotten to pay for your share of the food & drinks ha ha ha ha:biggrin:
 

Porfirio Rubirosa

Alfrescian
Loyal
Why names left out in Mumbai attack alert

I THANK Mr Julian Gerard Nair for his feedback yesterday, 'No word from Singapore Consulate in Mumbai'.
The Ministry of Foreign Affairs takes our commitment to providing consular assistance to Singaporeans in distress overseas very seriously.

In the case of the terrorist attacks in Mumbai, India, our Consulate-General in Mumbai and the ministry HQ had, immediately upon receiving information of the attacks, reached out to Singaporeans in Mumbai who had eRegistered with us.

We had contacted those Singaporeans who indicated 'Mumbai' in the 'State/City' field in the eRegister. Unfortunately, those who had indicated 'Maharashtra' and not 'Mumbai' in this field - such as Mr Nair and a few others - were left out. The mistake is ours and we apologise for this.

Mr Nair's feedback has been most valuable in enabling us to improve the eRegister system. We assure him we will iron out this shortcoming and make further improvements to our system where we can.

Jai S. Sohan
Director, Consular
Ministry of Foreign Affairs
 
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