Shangri-La Service FARKED Up!

[makapaaa]

<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Five-star hotel dishes out humiliation
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I CALLED Shangri-La Hotel hoping to make a reservation at one of its restaurants under the�Flash Your Age promotion. Due to its problematic queuing system, I was�not able to obtain the slot I wanted, even though I called a minute before reservations were even open.
I was baffled. The�service operator assured me the manager would call me back to explain how this could have happened.
When no one called me after six hours, I called back to ask if the manager was ready to speak to me.
What followed left me shocked and speechless. The dining reservations operator chided me for not understanding how the reservations system worked and started arguing�with me. The manager who called me subsequently did little to assure me that my concerns were taken seriously or that I was important as a guest. It was the worst experience I have had with a five-star hotel.
I am disappointed that customer service in Singapore has dropped this badly. I am sure an established and respected hotel�can�do better in addressing a problem than reprimanding the guest. To say I was humiliated by the experience is to put it mildly. Monica Wong (Ms)

 

[shOUTloud]

How one sided? Why would a reservations manager boh dai boh ji scold a customer? Obviously Monica is one cheapo who could not get her reservations and started farking Shangri La. haiz

 

[1sickpuppy]

Err maybe she was not with an angmoh so the staff look down on her and fuck her. U know lah some places still think angmoh tua kee. Personally I don't go to this shang-gila to eat went there once for dinner food was overated and price like food made of gold.

 

[Agoraphobic]

Suggestion: Instead of the usual going out for dinner/lunch, why not cook something at home for the elder. At the restaurant, its FO after makan. At home, the group can sit around, chit chat, share the times, etc. All these w/o the service charges and aggravations (parking,.....). Eating out is soooo common.

Cheers!

 

[1sickpuppy]

Suggestion: Instead of the usual going out for dinner/lunch, why not cook something at home for the elder. At the restaurant, its FO after makan. At home, the group can sit around, chit chat, share the times, etc. All these w/o the service charges and aggravations (parking,.....). Eating out is soooo common.

Cheers!

The cooking, eating and talking part sounds good its the cleaning up the kitchen, pots and pans that lead people to eat outside. Damn people are getting more and more lazy now a days :(

 

[johnny333]

The cooking, eating and talking part sounds good its the cleaning up the kitchen, pots and pans that lead people to eat outside. Damn people are getting more and more lazy now a days :(

Some of us are also lousy cooks

 

[Meltdown]

If a person isn't an AMTK or with an AMTK, don't expect first class service at 5 star hotels. They can always KPKB of bad service with no avail in the end.

 

[mercbenz]

So what's new? Ritz Carlton also not that good. Was there for lunch a few days ago at the Greenhouse, food so so, service quite OK I thought (at first), then noticed that the ang mo getting superb services.

 

[Agoraphobic]

The cooking, eating and talking part sounds good its the cleaning up the kitchen, pots and pans that lead people to eat outside. Damn people are getting more and more lazy now a days :(

Can help each other to cook, can also help each other to wash mah; or better still get the bangla to do that!

Cheers!

 

[Agoraphobic]

Some of us are also lousy cooks

That's quite okay; solution is to drink more. On the roads outside, many are lousy drivers, especially on the weekends!

Cheers!