Turns out the delivery person is a Viet girl.
Coffee chain Butter Bean investigates food delivery worker's claims that its staff ate and refused to pay for food wrongly sent to them
https://www.todayonline.com/singapore/butter-bean-food-delivery-botched-order-2081641
Facebook users in the comments section sympathised with Duong Hoan’s disappointment over the alleged actions of Butter Bean employees, saying that they should not have accepted the food, let alone consume the food from an order that was not theirs.
Tagging Butter Bean’s Facebook account in the comment, one person wrote: “Can you look into this? How is it right that your staff accepted a food box when they know that nobody ordered?
"Surely the receipt (has) the name of the person that ordered and they can clearly see that it is not theirs… Please look into this matter. Have a heart, S$28 is a lot for this rider.”
Duong Hoan’s Facebook post has since been removed.
BUTTER BEAN LAUNCHES INVESTIGATION
Responding to media queries, Butter Bean said that it was informed of the incident on Dec 28 at 12.47pm by Duong Hoan and had launched an investigation into it.
It said that closed-circuit television (CCTV) recording from its Funan mall outlet showed a female delivery personnel entering its store at 9.59am and handing a food package containing a box of chicken to the employees there, while mentioning that it was for them.
Butter Bean said that its employees were unable to track the order as there was no delivery order or receipt attached to the food package. Its employees assumed that it was from one of its regular customers who had been sending snacks to the store.
The company also said the CCTV recordings also showed that the same woman returned to the store only at 12.28pm after realising that she had delivered the food to the wrong unit. This was almost 2.5 hours after the food was delivered, as opposed to Duong Hoan's earlier mention of 20 minutes.
Since one of the staff members had partially consumed the food, they were unable to return the package to her, Butter Bean explained.
“We would like to reassure the public that it was never our staff’s intention to retain the food. On the other hand, our staff should not have made an assumption that it was from the regular customer, too,” it added.
“Through this incident, we have also stepped up on our training and reiterated to our team to be more mindful of unidentified deliveries in order to prevent similar incidents from happening again.”
The coffee chain, owned by BreadTalk Group, has since reached out to Duong Hoan and said that it will follow up closely to resolve the matter amicably.
https://forums.fuckwarezone.com.sg/...to-pay-for-food-wrongly-sent-to-them.6855141/