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SAGA: GrabFood's customers complained that their meal is delivered by unregistered personnel

TerrexLee

Alfrescian
Loyal

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I'm truly disappointed with #GrabFood.

How would you feel that your information is being shared with an unregistered personnel and that individual impersonating as #grabfoodpartner?
This is the 3rd incident happened to us within less than a month.

Previously our phone number, name and residential address is being accessed freely by the grabfood partners. Only recently, our phone number is not. And perhaps who knows, the frequent nuisance calls and msgs in regards to loans and bets MIGHT due to such breached of PDPA from Grab app.

When I called in on every incident in regards to this, All they could say is..... "We are directing this to relative department and the team will investigate"
I mean come on, grab. Suspending their accounts will not justify the issue here.

When u suspended one account, they can always tap on others account. It's the vicious cycle. The main root problem is your system has a loop hole.

Spoke to their manager and all he could say, "I assure you that the company is looking into this matter seriously and I truly understand your concern"
"Well I hope you do. I truly hope you genuinely do understand"

Just imagine, you are expecting a female delivery rider, and suddenly the person knocking on your door is another unknown male individual. When my hubby questioned him, he said he is not registered grabfood partner. He is just sharing the accounts and when we checked with him if this is allowed to share account.. he said, "BOLEH"
The purpose of me sharing this incident is not to destroy the rice bowl of people who is registered as grabfood partners and has been sharing accounts to unregistered personnel.. i truly encouraged the unregistered personnel to genuinely get yourself properly registered and hope grab expedite their request. And if their application is rejected, I am truly believe Rezeki is everywhere. Just need to keep hustling. I don't blame you for wanting to work. I applaud for your willingness and hard-working. But I hope you guys hustle at a correct platform. By wearing Grab tee shirt, using their delivery bag and impersonating grabfood partners is technically wrong.

I am annoyed by grab. It's their system with loop holes. Yes I agreed that all systems has loop holes. Indeed. But loop holes of having unregistered individual impersonating as grabfood partners and having to have our data's shared among the unknown?

Come on grab, you are invested with multi million and yet you have such loop holes? This is not funny.

I've mosaic the image of the rider who impersonate as grabfood partners, because I wish to protect his identity. This is just an evidence where he wore grabfood tee shirt and freely impersonate as a grabfood partner.

As for the registered account holder, I've also mosaic her image as I wish to protect her identity. This is just an evidence how easily the app is being shared freely to an unregistered individual. Any Tom, dick and Harry can easily log in and out another's account holder. And all the information is being shared.
 

bushtucker

Alfrescian (Inf)
Asset
i thought customers usually don't bother about this minor issue as long as they receive their food on time and still warm?

also why would one m&d expose another m&d? thought that they are all kawan kawan?
 

Hypocrite-The

Alfrescian
Loyal
Very common for the account holders to illegally outsource the work.


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SINGAPORECourts & Crime Education Housing Transport Health Manpower Environment

Two Malaysians nabbed for working illegally as food delivery riders in Singapore
The Malaysians were found to be using both Foodpanda and Deliveroo accounts belonging to Singaporeans to illegally to carry out deliveries.
The Malaysians were found to be using both Foodpanda and Deliveroo accounts belonging to Singaporeans to illegally to carry out deliveries.ST PHOTO: KELVIN CHNG
PUBLISHEDMAY 15, 2019, 10:47 PM SGT
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Joy Pang Minle
SINGAPORE - Food delivery companies Foodpanda and Deliveroo are being investigated by the Ministry of Manpower (MOM) after two Malaysians were caught working illegally as food delivery riders.

In a statement on Wednesday (May 15), MOM called on all food delivery companies to tighten their processes after the two men were caught without valid work passes in separate operations.

Acting on a tip-off, MOM had conducted an operation at 313  @ Somerset on April 25.


A 24-year-old Malaysian social visit pass holder was found using his Singaporean friend's Deliveroo account to receive food orders for delivery.

The friend allegedly received a cut from the fees, in exchange for loaning out his account, the ministry said.

MOM arrested another Malaysian social visit pass holder, also 21 years old, in follow-up operations carried out between April 30 and May 7 at Plaza Singapura, Malacca Street, Tanglin Mall, Novena Square, Nex Shopping Centre, and Ang Mo Kio Hub.


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He was found to be using both Foodpanda and Deliveroo accounts belonging to a Singaporean who had hired him illegally to carry out deliveries.

The statement did not specify where he was arrested.

MOM said investigations against the parties involved over illegal employment offences are ongoing.

A Deliveroo spokesman said all riders who work with the company must have the right to work in Singapore. "We require all riders to be either a Singapore citizen or a permanent resident."

She added that some Deliveroo riders use substitutes for legitimate reasons, such as when they are unavailable or to help a friend who wants to earn more.

"As self-employed contractors they are legitimately able to do so, however, every rider who works with Deliveroo, including all substitutes, must have the right to work in Singapore. These obligations are clearly and consistently communicated to all riders," the spokesman added.

"Deliveroo will of course immediately end the contract of any rider found subcontracting to an individual without right to work status."

Separately, Chinese daily Lianhe Wanbao had reported that a Malaysian man is known to be running an operation in Singapore where he rents out food delivery accounts to his Malaysian friends at a 30 per cent commission.

He reportedly earns between $200 and $300 per day this way.

The report said the Malaysian deliverymen commonly operate at places such as Orchard Road, Chinatown and the Central Business District, where food delivery services are more common.

MOM figures show that from 2016 to 2018, around 900 social visit pass holders were caught working illegally, while 550 employers were caught illegally employing social visit pass holders.

Foreigners who wish to work in Singapore must first obtain valid work passes.

Those caught working without a valid work pass, and others found abetting the offence, will face a fine of up to $20,000 or imprisonment of up to two years, or both.

Foreigners found guilty will also be barred from entering and working in Singapore.

For illegal employers, they will face a fine of at least $5,000 and not more than $30,000 or imprisonment of up to 12 months, or both.

SPH Digital News / Copyright © 2019 Singapore Press Holdings Ltd. Co. Regn. No. 198402868E. All rights reserved
 

laksaboy

Alfrescian (Inf)
Asset
Wow, sex change! :wink:

Instead of bitching about it on Facebook, the obese minah could have just dined outside.

And delete those shitty food ordering apps on your phone.
 

mojito

Alfrescian
Loyal
Wow, sex change! :wink:

Instead of bitching about it on Facebook, the obese minah could have just dined outside.

And delete those shitty food ordering apps on your phone.
What obese? Look very healthy to me. You jealous of her good foods? :cautious:
 
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