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<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Dec 7, 2008
YOUR LETTERS
</TR><!-- headline one : start --><TR>They should know S'pore is multiracial
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I refer to last Sunday's article, 'Service grouses spill to Facebook'. I wholeheartedly agree that all frontline service staff working in Singapore must speak and understand basic English.
I was at the Giant supermarket at IMM a few months ago, and encountered a check-out employee who did not understand basic English.
I tried in vain to explain to her that I wanted my groceries to be packed separately in recycled shopping bags. It was very frustrating as I had to ask her supervisor to help sort out the situation.
I have also noticed that these non-English-speaking staff usually tend to work 'under the radar' - that is, they work silently, do not maintain eye contact with customers and seem oblivious to the people around them.
This type of situation, if allowed to continue, will not bode well for multiracial Singapore.
I wonder how such workers can gain access to employment here, despite not knowing basic English.
Also, are they briefed well enough on the multiracial communities here? If so, they should not be asking customers if we can speak Mandarin instead of English. Rozita Aripin (Mdm)
YOUR LETTERS
</TR><!-- headline one : start --><TR>They should know S'pore is multiracial
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I refer to last Sunday's article, 'Service grouses spill to Facebook'. I wholeheartedly agree that all frontline service staff working in Singapore must speak and understand basic English.
I was at the Giant supermarket at IMM a few months ago, and encountered a check-out employee who did not understand basic English.
I tried in vain to explain to her that I wanted my groceries to be packed separately in recycled shopping bags. It was very frustrating as I had to ask her supervisor to help sort out the situation.
I have also noticed that these non-English-speaking staff usually tend to work 'under the radar' - that is, they work silently, do not maintain eye contact with customers and seem oblivious to the people around them.
This type of situation, if allowed to continue, will not bode well for multiracial Singapore.
I wonder how such workers can gain access to employment here, despite not knowing basic English.
Also, are they briefed well enough on the multiracial communities here? If so, they should not be asking customers if we can speak Mandarin instead of English. Rozita Aripin (Mdm)