Posted on 14 Jan, 2009 11:12
<TABLE cellSpacing=0 cellPadding=0 width=530 align=center border=0><TBODY><TR><TD>"I make a complaint and gaming company calls cops on me"
A player of massively multiplayer online role-playing game (MMORPG) CabalSea visited Asiasoft's office with a complaint, only to have a Customer Service Operator (CSO) call the Police on him.
On a forum, STOMPer Cyrus relates the incident:
"To all players of CabalSea, this thread is created for players to get an idea of what actually goes on when something goes wrong.
"One day FB01 had some issues with his account and lost some rather valuable items by changing the channel. Since this was an unprecedented error, he decided to make his way down to the Asiasoft office for advice on the matter.
"On Jan 12 he made his first visit to the Asiasoft @Club located at Suntec City. His queries were met with disinterest was given answers like "we will get back to you soon" and "please send such queries through QBox".
"After a few minutes, the CSO attending to him (Angela) started sniffing and was on the verge of tears even though no shouting or bad attitude was directed at her.
"This was when he told the CSOs firmly but politely that he would allow two weeks of investigation before he expected a reply. He left without any final answers to his questions.
"On Jan 13 he returned to the Asiasoft @Club with a group of friends to pursue an entirely different matter.
"Since he was there he decided to check on the problem he had reported the day before. He was again given similar answers like 'we will investigate and send an email to you' and 'we can't help you on this here'.
"Feeling thoroughly frustrated with the CSOs' replies, he demanded an explanation or at least, someone of managerial rank or above to speak to.
"In the meantime his friends were being served by another CSO (Vivian). Likewise they received very unsatisfying answers to their questions.
"This was when Angela called in the police. Yes, our Singapore blue-uniformed Police!
"Please note that there were no banging of tables, throwing of chairs, raising of voices, scolding of vulgarities, or threats being made. Everything was put across in a polite but firm manner.
"Wasn't she over-reacting a little?
"They were made to leave @Club, unfortunately with more questions than answers, and a very bad impression of Asiasoft Service.
"Is calling in the police a way to chase customers away that they are unable to handle? And where were the managers/ supervisors/ representatives of Asiasoft that day?"
</TD></TR></TBODY></TABLE>
<TABLE cellSpacing=0 cellPadding=0 width=530 align=center border=0><TBODY><TR><TD>"I make a complaint and gaming company calls cops on me"
A player of massively multiplayer online role-playing game (MMORPG) CabalSea visited Asiasoft's office with a complaint, only to have a Customer Service Operator (CSO) call the Police on him.
On a forum, STOMPer Cyrus relates the incident:
"To all players of CabalSea, this thread is created for players to get an idea of what actually goes on when something goes wrong.
"One day FB01 had some issues with his account and lost some rather valuable items by changing the channel. Since this was an unprecedented error, he decided to make his way down to the Asiasoft office for advice on the matter.
"On Jan 12 he made his first visit to the Asiasoft @Club located at Suntec City. His queries were met with disinterest was given answers like "we will get back to you soon" and "please send such queries through QBox".
"After a few minutes, the CSO attending to him (Angela) started sniffing and was on the verge of tears even though no shouting or bad attitude was directed at her.
"This was when he told the CSOs firmly but politely that he would allow two weeks of investigation before he expected a reply. He left without any final answers to his questions.
"On Jan 13 he returned to the Asiasoft @Club with a group of friends to pursue an entirely different matter.
"Since he was there he decided to check on the problem he had reported the day before. He was again given similar answers like 'we will investigate and send an email to you' and 'we can't help you on this here'.
"Feeling thoroughly frustrated with the CSOs' replies, he demanded an explanation or at least, someone of managerial rank or above to speak to.
"In the meantime his friends were being served by another CSO (Vivian). Likewise they received very unsatisfying answers to their questions.
"This was when Angela called in the police. Yes, our Singapore blue-uniformed Police!
"Please note that there were no banging of tables, throwing of chairs, raising of voices, scolding of vulgarities, or threats being made. Everything was put across in a polite but firm manner.
"Wasn't she over-reacting a little?
"They were made to leave @Club, unfortunately with more questions than answers, and a very bad impression of Asiasoft Service.
"Is calling in the police a way to chase customers away that they are unable to handle? And where were the managers/ supervisors/ representatives of Asiasoft that day?"
</TD></TR></TBODY></TABLE>
