Plaza Singapura Carrefour Selling Expired Chocolate

[makapaaa]

Jul 1, 2010

Two different customer service experiences

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ON SUNDAY, I was at Plaza Singapura shopping for groceries at the Carrefour hypermarket, when I noticed that the entire stock of Toblerone One By One Assortment Pack had expired in May.
I took a box of the expired product and approached a member of the security staff. He accompanied me to the customer service counter, where there were two staff members who seemed disinterested in serving me.
I explained to them that the product had expired and recommended that they take the matter up with the management, so as to remove the product from the shelf for safety reasons. They simply stared through me. I walked away, feeling disappointed with the standard of customer service.
Later that same afternoon, I realised after leaving the cinema, that a stack of namecards had dropped out of the pocket of my trousers when I was watching a movie at Golden Village Plaza.
I rushed back to the cinema to seek the service crew's assistance in recovering my namecards, but we were unable to locate them where I was last seated.
I recognised the man who had cleaned the hall I was in and asked him about my namecards. He said he remembered seeing them and rushed to retrieve a trash bag. The service crew joined in to help the cleaner rummage through the trash and my namecards were found.
I am very appreciative of the effort put in by service crew members Azri and Ruby, as well as cleaner Wang. They went the extra mile when they could have simply declined any assistance.
I hope the GV management would convey my gratitude to them and recognise their effort in providing excellent customer service.
Mervyn Sek

 

[Watchman]

Mervyn Sek

You are another idiot who cannot get management or the business owner
and taking it out on slaves service staff !

 

[Balls2U]

Chocolate expired in May. He saw it on the shelf on Sunday (ie, 27 June). It's less than a month. He won't die after eating it lah! I've got chocolates in my fridge that expired 2 years ago and I still eat it. Nothing wrong with me. No stomach ache. Nothing! How many people actually read the description to see when the expiry date is?

 

[Alamaking]

Expiring goods should be removed from the shelf 1 month prior the expired date, his complain is valid actually.

 

[johnny333]

I've got chocolates in my fridge that expired 2 years ago and I still eat it. Nothing wrong with me. No stomach ache. Nothing! How many people actually read the description to see when the expiry date is?

If it was Mustaffa I would understands the failures. That pasar malam carries just about everything.

However this is Carrefour. I would assume it's their bizness to track the freshness of the stocks they carry . If they want to sell expired goods, must give a discount lah.

 

[Ramseth]

ON SUNDAY, I was at Plaza Singapura shopping for groceries at the Carrefour hypermarket, when I noticed that the entire stock of Toblerone One By One Assortment Pack had expired in May.
I took a box of the expired product and approached a member of the security staff. He accompanied me to the customer service counter, where there were two staff members who seemed disinterested in serving me.
I explained to them that the product had expired and recommended that they take the matter up with the management, so as to remove the product from the shelf for safety reasons. They simply stared through me. I walked away, feeling disappointed with the standard of customer service.

The proper procedure is to present the expired product at the service counter, whip out your mobile phone and call 100. Speak out loudly and clearly, "Hello operator, what's the phone number for NEA...yes, National Environment Agency."

 

[jw5]

Chocolate expired in May. He saw it on the shelf on Sunday (ie, 27 June). It's less than a month. He won't die after eating it lah! I've got chocolates in my fridge that expired 2 years ago and I still eat it. Nothing wrong with me. No stomach ache. Nothing! How many people actually read the description to see when the expiry date is?

I always check the expiry date before buying anything, especially food and drinks.
In this case, the complaint is valid. And the customer service was pretty poor, if it happened as the writer put it.