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- Jul 24, 2008
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Dec 22, 2009
M1 remains unreachable after 10 calls over 2 weeks
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SINCE MobileOne (M1) launched the new iPhone, its Hotline @ 1627 has become uncontactable. To say its service standards have dropped is an understatement.
I have tried to contact M1 for the past two weeks via both the 1627 hotline and e-mail, all of which has come to nought. It is a joke to hear the pre-recorded messages say M1 is experiencing high call volume and a customer service officer will be with me shortly. I have heard this same message for the past two weeks.
I have called M1 on at least 10 occasions in the past two weeks and the longest I have waited without a successful connection is 45 minutes. Frustrated, I sent three e-mail messages via the feedback channel. I received acknowledgements via e-mail but nothing happened after that and no one contacted me.
I am glad I gave up my M1 line in July to switch to StarHub (which also launched the iPhone at the same time, but without such disastrous results). I have an unfinished matter concerning my SunPerk rewards points which incidentally has been outstanding since July.
I feel sorry for existing M1 customers who have to put up with such service standards.
Jayakumari Marimuthu (Ms)
M1 remains unreachable after 10 calls over 2 weeks
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
SINCE MobileOne (M1) launched the new iPhone, its Hotline @ 1627 has become uncontactable. To say its service standards have dropped is an understatement.
I have tried to contact M1 for the past two weeks via both the 1627 hotline and e-mail, all of which has come to nought. It is a joke to hear the pre-recorded messages say M1 is experiencing high call volume and a customer service officer will be with me shortly. I have heard this same message for the past two weeks.
I have called M1 on at least 10 occasions in the past two weeks and the longest I have waited without a successful connection is 45 minutes. Frustrated, I sent three e-mail messages via the feedback channel. I received acknowledgements via e-mail but nothing happened after that and no one contacted me.
I am glad I gave up my M1 line in July to switch to StarHub (which also launched the iPhone at the same time, but without such disastrous results). I have an unfinished matter concerning my SunPerk rewards points which incidentally has been outstanding since July.
I feel sorry for existing M1 customers who have to put up with such service standards.
Jayakumari Marimuthu (Ms)