When the Health Ministry introduce Opt-out system for Human Organ Donation Act, they also presented SingTel an idea in making quick profit.
Case told my paper that opt-out policies will probably be classified as an unfair practice under an amended regulation in the Consumer Protection (Fair Trading) Act.
The Ministry of Trade and Industry is in the process of reviewing the act.
In a meeting a few months ago, Case had told SingTel that opt-out promotions were 'not acceptable'.
This was after Case found out that SingTel intended to launch its Colour-Me-Tones promotion later in the year.
'In fact, SingTel agreed with Case not to proceed with such a questionable method of promoting their service,' said Mr Seah Seng Choon, executive director of Case.
He added: 'The consumer should be given the right to say whether he wants to use the new service.
'Silence cannot be allowed to mean that the consumer is deemed to agree under a business contract.'
In the event that the consumer is charged, Mr Seah said he 'should not pay as he has not consented to be charged for such a service. On the other hand, the business should not charge if consumers have not opted for the service'.
So is Opt-out or Opt-in system right?
Case told my paper that opt-out policies will probably be classified as an unfair practice under an amended regulation in the Consumer Protection (Fair Trading) Act.
The Ministry of Trade and Industry is in the process of reviewing the act.
In a meeting a few months ago, Case had told SingTel that opt-out promotions were 'not acceptable'.
This was after Case found out that SingTel intended to launch its Colour-Me-Tones promotion later in the year.
'In fact, SingTel agreed with Case not to proceed with such a questionable method of promoting their service,' said Mr Seah Seng Choon, executive director of Case.
He added: 'The consumer should be given the right to say whether he wants to use the new service.
'Silence cannot be allowed to mean that the consumer is deemed to agree under a business contract.'
In the event that the consumer is charged, Mr Seah said he 'should not pay as he has not consented to be charged for such a service. On the other hand, the business should not charge if consumers have not opted for the service'.
So is Opt-out or Opt-in system right?