Only Can Bully Customers Apologized!

[makapaaa]

<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Bank sorry for snide remark by officer
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to the letter by Madam Ng Gek Hai, 'Bank staff told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it' (ST Online Forum, Oct 10).
We contacted Madam Ng and her husband immediately to apologise for the unpleasant incident.
OCBC Bank strives to do our utmost to provide our customers with a pleasant experience and our staff could have provided a better service experience in the circumstances.
We wish to assure our customers that OCBC Bank does not condone such unprofessional behaviour from our staff. We thank Madam Ng for her feedback and the opportunity to help us continually improve.
Daisy Er (Ms)
Head, Customer Assurance OCBC Bank

 

[southwest]

At least they apologized

 

[Tiu-leh-see-fart]

You realise bank staff sometimes talk like PAP ministers.
PAPism is everywhere except at this coffeeshop.

<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Bank sorry for snide remark by officer
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>




<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to the letter by Madam Ng Gek Hai, 'Bank staff told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it' (ST Online Forum, Oct 10).
We contacted Madam Ng and her husband immediately to apologise for the unpleasant incident.
OCBC Bank strives to do our utmost to provide our customers with a pleasant experience and our staff could have provided a better service experience in the circumstances.
We wish to assure our customers that OCBC Bank does not condone such unprofessional behaviour from our staff. We thank Madam Ng for her feedback and the opportunity to help us continually improve.
Daisy Er (Ms)
Head, Customer Assurance OCBC Bank

 

[DIVISION1]

This is a sign of improvement in after services! Well done, OCBC!

 

[angie II]

Well done, OCBC!

for once... he is not licking the usual boots...