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Jul 17, 2010
Bank's dining offer that wasn't
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I RECEIVED a letter from OCBC Bank recently and was delighted to learn that one of the promotions was a dining offer at The Courtyard, Fullerton Hotel, in which one person dines free with three paying adults.
However, upon payment at the restaurant, I was informed by the staff that they did not have this promotion.
I had no choice but to pay the full price of four adults instead of three as per the promotion.
Upon reaching home, I double-checked the promotion in the letter and on OCBC's website.
The promotion was listed as I remembered.
I called OCBC and spoke with a customer service representative, who was unclear about the promotion. He called me back later to say the promotion did not exist and he could not find it on the website.
I guided him through the website to where he could find the promotion. He said he would check again.
After a month-long wait, the bank finally got back to me.
OCBC could not explain why the restaurant did not work with it on the promotion and, as an apology, offered a voucher similar to the discounted price at another restaurant instead.
When I disputed the credibility of the offer, the customer service representative said I should have called the bank when I was at the restaurant and asked.
Is this a new technique by banks to get customers to spend more on their cards?
Cheah Wai Mun (Ms)
Bank's dining offer that wasn't
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<!-- end left side bar --><!-- story content : start -->
I RECEIVED a letter from OCBC Bank recently and was delighted to learn that one of the promotions was a dining offer at The Courtyard, Fullerton Hotel, in which one person dines free with three paying adults.
However, upon payment at the restaurant, I was informed by the staff that they did not have this promotion.
I had no choice but to pay the full price of four adults instead of three as per the promotion.
Upon reaching home, I double-checked the promotion in the letter and on OCBC's website.
The promotion was listed as I remembered.
I called OCBC and spoke with a customer service representative, who was unclear about the promotion. He called me back later to say the promotion did not exist and he could not find it on the website.
I guided him through the website to where he could find the promotion. He said he would check again.
After a month-long wait, the bank finally got back to me.
OCBC could not explain why the restaurant did not work with it on the promotion and, as an apology, offered a voucher similar to the discounted price at another restaurant instead.
When I disputed the credibility of the offer, the customer service representative said I should have called the bank when I was at the restaurant and asked.
Is this a new technique by banks to get customers to spend more on their cards?
Cheah Wai Mun (Ms)
