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No Free Lunch?

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Standard Chartered Ordered to Pay Banker It Fired on First Day

By Andrea Tan

April 22 (Bloomberg) -- Standard Chartered Plc was ordered by Singapore’s High Court to pay Fermin Aldabe for wrongful dismissal after the lender’s global senior risk manager said he would resign on his first day on the job.
The London-based bank must pay Aldabe at least S$40,333 ($29,384) including one month’s salary of S$27,500 and his wage from Nov. 17 to Nov. 30, 2008, Justice Steven Chong said in his judgment today. Aldabe was fired after saying he’d resign when told he wouldn’t be paid for a two-week period before the start date stipulated in his offer letter.

While Standard Chartered will also have to reimburse Aldabe his relocation costs to Singapore from Argentina, where he had been based, Judge Chong rejected his claim for S$1.54 million including losses for giving up another job opportunity. The judge described the sum as “astronomical and outrageous.”

“The court has found that Standard Chartered is not above the law and cannot withdraw from a contract without consequences,” Aldabe, now a senior research fellow at the National University of Singapore’s Risk Management Institute, said in an e-mailed response today, adding that he was “very pleased” with the ruling.

Aldabe, 43, represented himself in the case.

Standard Chartered was “glad that a significant portion” of Aldabe’s claim was dismissed, the bank said. The ruling is a “substantial victory” as the bank successfully defended the claim of fraudulent misrepresentation, said Standard Chartered’s lawyer Herman Jeremiah from Rodyk & Davidson LLP.

Offer Withdrawn

The bank withdrew its letter of offer to Aldabe after the Italian said he intended to quit within hours of his first day at work on Dec. 1, 2008, prompting him to sue the bank.

Aldabe’s resignation wasn’t necessarily over-impulsive or capricious, Judge Chong wrote. The plaintiff explained in his submissions that he was working primarily for his bonus and not his base salary, the ruling said.
“He said that he could not continue to work for an organization, which, in his view, was not prepared to fulfill the terms of a written agreement when his discretionary bonus was riding on his oral understanding with management,” Chong said.

The relationship was “marred by a series of unfortunate events which set the stage for the dramatic turn of events on the first day he reported for work,” including a disagreement on the agreed salary, according to the ruling.

$200,000 Bonus

Aldabe’s agreed annual salary was $220,000, an additional target bonus of $170,000 and $30,000 in restricted shares. On Nov. 6, 2008, Standard Chartered informed Aldabe that his annual wage was S$323,400, based on an exchange rate of S$1.47.

Aldabe complained and the bank accepted his rate of S$1.5 instead, the court papers showed.

Standard Chartered “reacted to the intended resignation by wrongfully withdrawing the letter of offer,” Chong said in his ruling. Aldabe, who raised his claim to S$1.54 million from an initial S$123,800, was “also not altogether blameless in escalating the dispute,” he said.

The bulk of Aldabe’s “exaggerated claim was premised on the tort of fraudulent misrepresentation in circumstances when it was plain and obvious that there was neither a factual or legal basis to support it,” according to the judgment. “Each of them was a non-starter.”

The case is Aldabe Fermin v Standard Chartered Bank 174/2009/B in the Singapore High Court.

To contact the reporter on this story: Andrea Tan in Singapore at [email protected]

Last Updated: April 22, 2010 07:10 EDT
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Tom the builder at DBS

financeasia-logo-print.gif



Tom the builder at DBS

By Edward Russell | 29 June 2010 DBS’s new global transaction banking head Tom McCabe is excited about building a business, again.


Most people who get the chance to build a business twice do so because they failed the first time. Tom McCabe, on the other hand, has become a serial builder of businesses because he is good at it.
Appointed global transaction banking head at Singapore's DBS in January, McCabe is expected to double the team's revenues in three years. A daunting task, but he certainly has the right pedigree. A veteran of Asian transaction services, he was previously global head of product management for transaction banking at Standard Chartered Bank and is credited for being part of the team that built the institution into what it is today. Still, this is not the first time DBS has planned to become a truly regional bank instead of a Singaporean one and its success this time is far from certain.
McCabe recently sat down with FinanceAsia and outlined how he plans to transform DBS into the regional transaction bank it aspires to be.
What prompted the move to DBS?
I've always been a builder and DBS has a fantastic opportunity to build a great regional transaction banking business. I came to Asia in 1997 and worked with people like Anthony Nappi, Andy Dyer, Tom O'Donnell and Peter Sullivan to build StanChart's transaction banking business. DBS presented me with the opportunity to do it all over again.
That sounds like quite the opportunity, anything specific in building the business?
A big part of this business is building the intellectual capital -- the advisory aspect. The opportunity to build the next generation of leaders in this business is something that personally is very attractive to me. It's something that is a big part of what we're doing here, building the advisory capacity in individuals to consult on regional treasury centres or the more complex trade deals. Every company has something different about their balance sheet, for example their distribution network or the countries they are in. Most corporations start off by looking for advice about the individual markets, banking regulations, tax issues, how to mitigate risk in a particular country or how to create more cash flow.
You mentioned that every company starts off with something different about its balance sheet, what is the difference at DBS?
The first thing is how dominant our Singapore franchise is. In the past year, DBS has been named the best cash management bank in Singapore for five years in a row and won arguably the two largest cash management deals in Singapore with Resort Worlds Sentosa and Marina Bay Sands. Our market share here is huge -- we've got about 55% of the Giro [general interbank recurring order] transaction volumes originated by corporate clients in Singapore.
Now we need to take the success we have in Singapore and replicate that across our markets in Asia. The business already has good franchises in Indonesia, India, Hong Kong, Taiwan and China and when we scale those up to the size we have in Singapore, it's going to be a bank that can compete with anyone.
DBS has the advantage of being a local bank in Singapore. How do you intend to replicate that in other markets?
If we look at the different customer segments in Asia, you've got the multinationals trying to bring as much money as possible into Asia and drive growth, you've got the large Asian companies that are expanding outside of Asia into the other regions and you have the SMEs [small and medium-size enterprises] that are expanding across the region, who are jumping into the exponential GDP [gross domestic product] growth in all the Asian markets.
DBS's experiences with Singaporean companies going out into Asia can be replicated across the franchise, for example with Hong Kong companies going out or Taiwanese companies expanding across Asia. It's about focusing on jumping into the trade flows in a bigger way and with a greater effort than we've made in the past. Now we have systems investments in there to make sure we're serving customers with a standardised process, that we're giving them the information they need to manage their risk parameters and liquidity, but ensuring that it's not rocket science.
And in terms of transaction banking products, what is strong and what does DBS need to improve?
Probably the strongest area where the growth is going on in Asia right now is in the trade finance business. DBS is one of the few banks out there to have continued to expand its balance sheet month-by-month during the past couple of years. Being in a position where we're leading with trade, have a strong balance sheet, a great brand and one of the highest credit ratings of any of the regional banks operating in Asia, puts us in a great position to link that right in with cash management and operating accounts.
How will you grow DBS's regional transaction banking business?
When I look at the key markets in Asia and the macroeconomic drivers, it's first the large population countries -- China, India and Indonesia. Second, the regional treasury centres in Hong Kong and Singapore and third, the markets that are medium in size but have a huge middle class with spending power, such as Korea and Taiwan. DBS's franchise has operations in 50 cities, and my focus will be to continue to build out our capabilities in those markets.
Overall as a bank, Piyush Gupta, DBS's chief executive, has targeted having a more diversified earnings base across Asia. That means looking for a higher quantum of growth outside of Singapore. Singapore will be a growth market, but when we look at the other markets I mentioned, we should be seeing growth at two or three times the rate of Singapore, driven by our increased focus and the GDP growth rates in China, Indonesia and India.
There are a number of well-established large transaction banks in Asia. How do you intend to differentiate DBS from its competitors?
I can't tell you how excited I am when I sit down and start looking at the opportunities for growth. There is so much low hanging fruit for us to go after right off the bat, just from building additional capabilities to serve the corporates currently doing business with us across Asia. We can establish deeper relationships with them and build a wider product set to serve them.
We've committed to the corporations that want to grow across Asia with us to being much more aggressive with our balance sheet and we have a great suite of products across transaction banking, global markets, and advisory in the debt and equity capital areas.
If you had one wish regarding the transaction banking business at DBS, what would that be?
I'm sitting here smiling ear to ear and thinking I want to say 'to see what the business looks like in three years' but then, as I say that, I think about how much fun we had building the business at StanChart. The fun part is in the journey. That's where you build the friendships through the long hours, the times on the planes and the airports together. That's where the camaraderie and life-long relationships come from. I think I'd like the suspense. I'm pretty excited about enjoying what the next 24 to 36 months has in store for us.




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Re: Tom the builder at DBS

Will HE be the one to make 3 local banks into 2 super Global banks?
 
A Fine City Revisited

Singapore Laws You Need to Know Before Your Trip


By GFCosmo


Since it's rise to Independence in the 1960's, Singapore has quickly become one of the fastest growing tourist destinations in all of Asia. With it's breathtaking architecture, world renowned gardens and incredible shopping facilities, it's easy to understand how Singapore has found itself where it is today. Of course, if you are planning a trip to or through Singapore, there are a few laws which you must be aware of.


Maybe the most interesting regulated law in Singapore is the ban on chewing gum. It is illegal to posses, chew, or sell gum within the country. I myself almost got into trouble for this because I was munching down on some doublemint while stepping off of my plane from South Korea. A first time offense can generate a fine of $500 (which roughly equates to 375 U.S. dollars). I'm not sure how this law first came about, but I'm willing to guess the wrong government official stepped on a piece of gum one-to-many times. So if your breath needs some freshing up, it's best just to stick with a mint.


Now Singapore is an extremely clean city, and for those of you traveling elsewhere in South east Asia, I'm sure you'll appreciate it's cleanliness. However that does come at a price. If caught littering small items such as receipts, cigarette butts or wrappers (like one from the piece of chewing gum you shouldn't be chewing), you will incur a fine of S$300 ($225 U.S.), and the fine increases the larger the item.


Jaywalking inside of the United States is illegal, however it generally isn't frowned upon and police rarely had out citations for this offense. But the case is quite different in Singapore. A fine of S$500 ($375 U.S.) is handed out to all first time offenders. This not only includes walking through the middle of a street, but crossing through a pedestrian walkway when the signal is red. So if your not sure if your allowed to cross at a particular point, you'll be better off to wait until you see a designated path.


The last major law that I see tourists having trouble with (that I'm going to cover) is smoking. I'll be frank to say if your a heavy smoker, Singapore might not be the place for you. This is just a quick rundown of the places smoking is illegal: Most indoor locations (air conditioned shopping malls and offices, cinemas, swimming pools, sports stadiums, playgrounds, bus interchanges and shelters. You can smoke in certain designated areas around the premises of dinning facilities and entertainment establishments A S$200 ($150 U.S.) fine is given out for a first offense. If that's not enough of a head ache to remember, bringing in more than one packet of cigarettes that isn't declared at customs will bring it's own stiff fine of S$500 ($375 U.S.) per pack!


I've included below a list of other common fines for tourists inside of Singapore.


Chewing Gum: S$500 ($375 U.S.)
Littering: S$300 ($225)
Jaywalking: S$500 ($375)
Smoking in illegal area: S$200 ($150)
Pack of Cigarettes not declared: S$500 ($375)
Spitting in Public: S$500 ($375)
Eating in a public bus or MRT: S$500 ($375)


Well, that's the majority of the common fines that tourists run into. There are many additional fines for driving, so I would recommend not even attempting it (the public transportation is more than adequate). Now despite all the hefty fines and regulations, I whole-heatedly recommend Singapore to anyone and everyone. It is a beautiful city and more than enough to see and do. Outside of the beaches in Southern Thailand, this is probably my favorite destination in all of South East Asia.
 
The Singapore quandary

The Singapore quandary

2010-07-01 17:39

By LIM SUE GOAN
Translated by SOONG PHUI JEE

A friend from China jokingly said that Singapore would be led by Chinese immigrants 50 or 100 years from now.
Such a scenario may actually be possible. Chinese immigrants can now be found everywhere in Singapore and over a third of its five million population are said to be foreigners.
Singapore is facing a population ageing problem. Its fertility rate is lower than its population replacement rate. Hence, the Singapore government has to bring in immigrants and foreign workers to support its economic development. The Singapore government has always adopted the pragmatic approach in the interest of the country.
According to Singapore’s founding father Lee Kuan Yew, Singaporeans have become less hard-driving and hard-striving.
He said that if native Singaporeans are falling behind because the spurs are not stuck into the hide, that is their problem.
Chinese immigrate to Singapore to look for a better life and they will sure work hard even in a discriminated environment, so that their children can receive a better education.
Together with the low fertility rate of Singaporeans, a child of Chinese immigrants could possibily become the country's prime minister within two or three generations.
The increasing number of Chinese immigrants has caused unhappiness among some native Singaporeans.
It was reported that when a Singaporean young woman was complaining tearfully to her daughter in a train about her husband who had a secret affair with a Chinese immigrant woman, she called her "a Chinese bitch". But a Chinese immigrant woman sitting next to her thought she was referring to her. As a result, they had a shouting match for 30 minutes.
The serious contradictions between Singaporean citizens and foreign immigrants were a result of the country's policies. The people have to bear the consequences of their choice to accept Chinese immigrants. Similar to its liberal economic, conservative politics system, it brings both positive and negative impact.
Although Singapore enjoys a prosperous economy, it is not a perfect country. A Singaporean who received the Malaysian Association of Chinese Newspaper Editors representatives said: "You (Malaysian Chinese Newspapers) always praise Singapore but we don't think our country is so good." He cited the flood in Orchard Road and the escape of a terrorist as shameful events to have happened in the country.
It is a justified view. The Singapore government is too pragmatic, causing people to think that there is too much of intervention in their life. Thus, many Singaporeans think they have everything and the country is safe, but life is boring.
Take the casinos as an example, Singapore has a good control mechanism as even small cards are placed at toilets in the casinos to remind the people to stay away from gambling.
But allowing the operation of casinos is actually a test for human nature. It may not bring any social problem in a few months time but the society will have to pay the price a few years later, or when Kuan Yew is no longer around.
Similarly, the society is very open to allow topless shows, but its politics is being tightly controlled. An overly controlled country will face difficulties in finding qualified political successors. Kuan Yew's set of political thinking may be a disaster to the country once he is no longer around to make correct judgments.
Any system will have its advantages and disadvantages. Singaporeans must bear the consequences of their choices. It applies to Malaysia that pursues racial politics.

Sin Chew Daily
 
Do you know what it's like to work in SCB now? Tell me about it.
 
Re: Tom the builder at DBS

why dn't they admit they're idiots and sell dbs to warren buffet?
 
Re: The Singapore quandary

err.. cuse ah? 70% of singpies still cheena leh. and we're decendants(sp?) of chinese immgrants. are you inbreed until ur totally stupid?

so more commie chinese are going to be ruling singapore. if that means we're going to be more socialist, that's not necessarily a bad thing. but if that means we're going to start exporting our people like the pinoys, indians and commie chinese... that sux.
 
Re: Tom the builder at DBS

Soon every ATM transaction will be charged a service fee.
 
A Tale Of Two Cities

Wisdom and foolishness

2010-07-13 17:14
By LIM MUN FAH
Translated by SOONG PHUI JEE

Singapore has a rather complicated unique historical relations with our country, and the unpredictable but tolerable relations have often changed to accommodate the contemporary situation.
During the era of Tunku Abdul Rahman, just like a newly-wed couple, the two countries were originally passionately in love. Unfortunately, the happiness was short-lived, with the marriage turning sour and ending in a divorce.
During the eras of Tun Abdul Razak and Tun Hussein Onn, each country lived its our own life, minding its own affairs, with little interactions. The bilateral relations increasingly became lukewarm.
During Tun Dr Mahathir Mohamad's era, there were many controversies over issues like water supply, railways, curved bridge, territory and the Singapore Central Provident Fund (CPF). The two countries were literally involved in a dog-and-cat fight, even to the extent of going to the courts.
When Tun Abdullah Ahmad Badawi was the prime minister, he was eager to pick the low-hanging fruits. However, he faced great internal resistance and caused the improvement for the cross-strait relations seemed to be limited only to the diplomatic level with little progress.
When Datuk Seri Najib Razak took over as Malaysia's chief executive, the two countries have begun a new romance.
They have reached an agreement on the relocation of the Tanjong Pagar railway station which has been delayed for 20 years. The agreement has brought hopes that several historical issues would be resolved.
Najib had visited Singapore several times to show his goodwill and at the same time, promote his New economic Model (NEM).
In the area of economy, Najib seems to be very ambitious and very eager to achieve some fast results. But, many plans are yet to be implemented.
Najib obviously has to face both internal and external pressures in his decision-making of several major plans, including the 1Malaysia concept, the NEM, and the 10th Malaysia Plan (10Plan). These plans and programmes will be costly if they miss the opportune time to be implemented.
Nowadays, the international competition has become more and more intense and the world no longer allows us to tightly embrace protectionism.
In fact, the more privileges and self-protections in economy, the more extreme conservative views will be spread and the more foreign investors will be scared away. It may even lead to the outflow of domestic funds to other more liberal and open markets.
When tycoon Tan Sri Robert Kuok Hock Nien, one of the five advisers of of the Iskandar Development Region Authority (IDRA), abandoned his title of the "Sugar King of Malaysia" to acquire Sydney-based CSR Ltd’s sugar business for RM4.73 billion and develop some 200,000 hectares of sugar cane plantation in Indonesia, shouldn't we take a good look as to why?
When the Genting Group's funds were taken into Singapore to build the republic’s first casino, shouldn't we ask why?
Why did the IDRA, which was custom-made for Singaporean investors, fail to bring the desired results?
Najib, apparently worried about some reckless and rash local politicians making some foolhardy remarks, has reminded Umno leaders not to express views that are inconsistent with the government stand and undermines his efforts in attracting Singaporean investors to invest in Iskandar Malaysia.
"It was the age of wisdom, it was the age of foolishness, ...we were all going direct to Heaven, we were all going direct the other way -- in short...," Aren't these famous words of Charles Dickens written 150 years ago still very inspiring today?

Sin Chew Daily
 
The Art Of Con?

<TABLE border=0 cellSpacing=0 cellPadding=0 width=450><TBODY><TR><TD vAlign=top colSpan=5></TD></TR><TR><TD bgColor=#000000 colSpan=5></TD></TR><TR><TD height="100%" vAlign=top width=442><TABLE border=0 cellSpacing=0 cellPadding=0 width=453><FORM method=post name=headfrm action=storypage.php><INPUT value=401292 type=hidden name=autono> <INPUT type=hidden name=leftnm> <INPUT type=hidden name=leftindx> <INPUT type=hidden name=lselect> <INPUT type=hidden name=chklogin> <TBODY><TR><TD height=12 colSpan=2></TD></TR><TR><TD width=8></TD><TD vAlign=top><TABLE border=0 cellSpacing=0 cellPadding=0 width=442><TBODY><TR><TD style="PADDING-LEFT: 10px; PADDING-RIGHT: 10px"><TABLE border=0 cellSpacing=0 width="100%"><TBODY><TR><TD style="FONT-FAMILY: Arial; COLOR: #0253b7; FONT-SIZE: 18px; FONT-WEIGHT: bold">Sanjeev Sanyal: The Art of public housing</TD></TR><TR><TR><TD style="FONT-FAMILY: Arial; FONT-SIZE: 11px">While India should pay heed to de Soto, it should not ignore the Singaporean model either</TD></TR><TR><TD style="FONT-FAMILY: Arial; FONT-SIZE: 11px; FONT-WEIGHT: bold">Sanjeev Sanyal / July 14, 2010, 0:45 IST</TD></TR><TR><TD style="BACKGROUND-IMAGE: url(/images/common/gn_005.gif); BACKGROUND-REPEAT: repeat-x"></TD></TR></TBODY></TABLE>
SanjeevSanyal_big_8.jpg
The government’s plan to make India “slum free” is taking shape. Peruvian economist Hernando de Soto is being roped in to provide inputs. An ambitious scheme called the Rajiv Awas Yojana is being designed. This is a very important area because it goes to the crux of how to accommodate 300-400 million people in urban India in the next three decades. The urbanisation process will redefine the country within a generation and we need to get it right. In previous columns, I have argued that we need to think of slums as “routers” in the migration process and that the property rights of the urban poor are not just about real estate ownership (“Slums defy concrete solutions”, BS, December 9 2010, and “Property rights for future migrants”, BS, March 10, 2010). In this article, I will look at the critical role that public housing can play in guiding the urbanisation process.
Public housing is not a new idea and various versions of it have been tried across the world. However, it must be remembered that it has very rarely been a wholesale success. In many cases, it has created ghettos of poverty and despondency. In others, the relatively rich have “captured” the projects and have benefited from the subsidies. One of the few exceptions is Singapore where public housing projects played a very important role in transforming the city-state within a generation from a poor, slum-riddled port to one of the world’s most prosperous and advanced cities. What makes it even more impressive is that this was achieved by the mobilisation of internal resources and not the deployment of a windfall from oil or some such natural resource.
The Singapore story
In the early 1960s, Singapore suffered from severe housing shortages. A large section of the population lived in unhygienic squatter camps that were prone to frequent fires and communal tensions. In a single fire at Bukit Ho Swee in 1961, several people were killed and 16,000 people were made homeless. The race riots of July1964 left 23 people dead and hundreds injured. In other words, life in Singapore’s slums was no better than that in slums that we see in Indian cities today.
The British-run colonial government decided to set up the Housing and Development Board (HDB) in 1960. The agency had built over 54,000 housing units by the time Singapore became independent in 1965. In the initial phase, the flats were basic and were meant for renting. Over time, the quality and choice of housing were increased even as schemes were introduced to help people buy their homes. An important financing innovation in 1968 was to allow citizens to use money from the Central Provident Fund for down payments and servicing.
HDB housing grew very rapidly in the 1970s and 1980s. In tandem with this growth, the government invested heavily in common amenities such as health, education and public transport. Special efforts were made to accommodate small businesses as well as community hubs, such as sports facilities and places of worship. Today, about 80 per cent of Singaporeans live in HDB housing and 95 per cent own their homes. It is extraordinary that the citizens of one of the world’s most prosperous cities choose to live in public housing.
What can we learn?
I have found that Indian “urban experts” arrogantly dismiss Singapore as a small-scale experiment. I disagree. Singapore is a small country but it is a reasonably large city of 5 million — larger than all but six Indian cities. It has been able to dramatically raise the standards of living of its population in a very dense urban environment purely through internally generated resources. This is why, for the last two decades, a string of Chinese mayors have swallowed their pride and made a pilgrimage to the city-state. I know that Singapore’s public housing policies cannot be blindly applied to India, but there are some important principles that are universal and worthy of consideration:
  • Clear property rights are very important for creating a sense of ownership. However, note that there is a big difference in the Singaporean approach and that of Hernando de Soto. The latter is in favour of regularising squatter rights whereas the Singaporeans preferred to wipe the slate clean using public acquisition of land. From the Singaporean viewpoint, regularising squatter rights would reward squatting and ultimately undermine the very basis of property rights.
  • Public housing may be partly subsidised but it should not be too cheap — and never free. Instead, there is a housing ladder which starts with cheap rentals and ends in high-end condominium apartments like those in the Pinnacle complex. In other words, the urban poor are not seen as a static group in need of handouts. The underlying assumption is that people have aspirations and they will work hard and climb the ladder quite quickly if given the chance. This is very different from de Soto’s world of small holdings and micro-finance, where the poor improve their situation in tiny incremental steps. Perhaps the difference in world-view reflects the difference between the rapid growth experience of Asia and the slow growth of Latin America.
  • Management of the “commons” is critical. Thus, the Singaporean approach invests very heavily in common amenities, public transport, maintenance and so on. Residents of HDB estates are made to pay a small management fee every month. Similarly, every effort is made to cluster economic and social nodes within each HDB estate. Even informal sector activities like “hawker centres” are designed into the public housing system. Again, this is very different from de Soto’s approach that focuses on private ownership of property and largely ignores the commons.
  • Real estate laws are transparent and evenly applied by a quick legal system. This is a necessary corollary of properly defined property rights. This is one area where the Singaporeans and Hernando de Soto would strongly agree with each other.
The purpose of this article is to point out that there is an “Asian model” for thinking about public housing and slum upgrade. This does not mean that rockstar economists like de Soto should be ignored. He clearly has ideas that should be considered seriously. I merely hope that the Indian government will weigh various options before embarking on an important and expensive project.
The author is president of the Sustainable Planet Institute and Senior Fellow of WWF

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Re: A Tale Of Two Cities

Open up or face closing down

2010-07-14 16:51
By LIM SUE GOAN

Translated by SOONG PHUI JEE

A recent interview of famed American investor and market commentator Jim Rogers with Sin Chew Daily was very inspiring and worth studying by the Umno ministers.
Rogers pointed out that Myanmar was the richest Asian country in 1962 but it has now become a backward country because of its isolation policy.
And Malaysia, a country rich in natural resources, is now being trapped in a middle-income dilemma because its policies are not open enough.
Malaysia had enjoyed a brief golden era when economic policy was made more inclusive in the late 80s during the administration of Tun Dr Mahathir Mohamad. The policy, including allowing foreign investors to own 100% equity of manufacturing products for exports, had resulted in economic prosperity for the country and people.
In 1998, Mahathir implemented a tight foreign exchange control measure to evade having to take loans from the International Monetary Fund (IMF) and to save the domestic large enterprises. It was such a practice of closed-door protectionism that led the country towards the lost 10 years.
During the same period, China and Vietnam accelerated reform and opening up, and today, China has become a powerful economy.
Malaysia must open up to get out of the economic quandary.
Rogers believes that as long as the Malaysian government is able to fulfill its promises and rectifies the inappropriate policies, the investment attractiveness of Malaysia can be greater than that of India and Indonesia.
Datuk Seri Najib Razak has been working very hard to promote the economic transformation of the country since he took over as the prime minister. He has introduced the New Economic Model (NEM) and identified 12 national key economic areas (NKEAs). But he has been restrained by political pressures and the 30% Bumiputera equity ownership has been retained in the 10th Malaysian Plan (10 Plan) unveiled on 10 June 2010.
Najib has also been trying hard to attract Singaporean investors. Resolving the dispute over the relocation of Tanjong Pagar railway station was his first step. He has also reminded Umno leaders earlier not to express negative views that would undermine his efforts in attracting Singaporean investors to invest in Iskandar Malaysia.
It is not enough just to remind Umno leaders not to ruin his efforts. Najib should be more open, including approving the Kuala Lumpur-Singapore bullet train project. After the two casinos in Singapore started their operations, there has been a massive surge in the number of foreign tourists. The bullet train can bring tourists to Kuala Lumpur and help the tourism industry of Malaysia.
Just like how important is China to Taiwan, Singapore means a lot to Malaysia. China is now an irresistible market and it will be an act of self-mutilation if Taiwan draws a line between itself and China. Hence, it is a wise and pragmatic move to leave out political considerations when Taiwan signed the Economic Cooperation Framework Agreement (ECFA) with China.
Similarly, Singapore is an international financial centre, so why Malaysia should seek far and wide for what is already close at hand?
Eliminating politicization and racialization is the primary task for Najib. If the economy is not separated from politics, some Umno leaders and the Malay rights group Perkasa may regard the Singaporean equity as Chinese equity. Who would dare to invest in Malaysia if such is the case?
Rogers admitted that he was not having a positive impression on Malaysia over the past 30 to 40 years. However, he is still looking forward to the changes brought by the new government that has vowed to carry out reform. It is the voice of foreign investors, as well as the aspiration of Malaysians.
Malaysia must reform and at the same time, open up. The country can never achieve its goal if it is talking about reform without opening up. Rogers' advice is worth considering.

Sin Chew Daily
 
Immigration Checked

Printed from
<CENTER>

Immigration Checked

INDRANI BAGCHI TIMES NEWS NETWORK, TOI Crest, Jul 17, 2010, 11.29am IST​





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"We would like to see net immigration in the tens of thousands rather than the hundreds of thousands ... That's the sort of figure it was in the 1990s and I think we should see that again."​

BARACK OBAMA |

"Our broken immigration system affects more than a single community;it affects our entire country... it's unacceptable to have 11 million people in the United States who are living here illegally and outside of the system.Over the past few years,the immigration debate has often been portrayed as a false choice between amnesty and mass deportation"​

JULIA GILLARD |

"I don't support the idea of a big Australia with arbitrary targets of,say,a 40 millionstrong Australia or a 36 million-strong Australia.We need to stop,take a breath and develop policies for a sustainable Australia"​

Is the world locking down? All we hear of late is the clanging of doors as the "rich" economies rush to shut out migration,countries that were hitherto beacons of globalisation.The UK has announced that it will impose a limit on the number of immigrants the country can take by next year.The new Conservative-Lib Dem coalition government put a cap on allowing foreign workers in from non-European countries,closed off at 24,100.This is temporary,and permanent caps will be put in place from 2011,which will see higher salary and education standards being mandated and stricter citizenship requirements imposed.Of course,this doesn't affect EU migration,which the UK cannot refuse.So the Poles and Greeks can come in but not the Indians,Australians or Canadians.Or Bangladeshis.The new British law was greeted by howls of protest from the Bangladesh Caterers' Association,which represents 12,000 restaurants in the UK - imagine EU chefs labouring over the finer points of 'balti' cuisine.But seriously,Bangladesh has been particularly hard hit - in the first nine months of 2009,its migration figures fell by over half.Australia's new PM,Julia Gillard,says she doesn't want 'Big Australia' but a sustainable Australia.That means curbing immigration.Weeks earlier,Australia announced its new caps on skilled immigration.Trying to balance demand with the political imperative for a lockdown,Gillard said,"I don't want business to be held back because they couldn't find the right workers ... That's why skilled migration is so important.But also I don't want areas of Australia with 25 per cent youth unemployment because there are no jobs," she said.The new Aussie rules on skilled migration include employer sponsorships,new sets of skills,and higher education requirements etc.​

Canada has capped its skilled immigration numbers at 20,000 this year.Of course,the official explanation was "emphasis on economic recovery" and "reducing the skilled worker backlog." Canada has also declared it doesn't want financial managers,university professors or mining engineers,but would welcome architects,dentists,pharmacists and social workers.Also,new immigrants need to be able to speak,read and write both French and English.​

It's obviously a function of the economic downturn,but all major countries are adding barriers to the flow of people,skills and workers from foreign lands."The movement of goods and capital is a virtue,but not movement of people,even though without the latter the former loses relevance," observed a senior official in the ministry of overseas Indian affairs in New Delhi.​

The signs are evident all over the rich world.Several advanced countries have passed,or are in the process of passing,measures to reduce the inflows of new migrants (see box on facing page).​

All of this has the inevitable effect on the peripatetic Indian.If migration is the dominant mode of globalisation,the Indian is probably the most ubiquitous face of it.The cramped dormitories for construction labourers in the Gulf emirates chatter away in Malayalam,the huge collection of finance gurus in Singapore are the second largest collection of IIM-grads in the world,over 50 per cent of budget hotels and 37 per cent of all hotels in the US have Gujarati owners.Indian scholars,old and young,are winning Spelling-Bees and the occasional Nobel prize,and you are sure to find an Indian student pretty much in any university in the world studying everything from quantum physics to hair-styling.​

Indians had spread out - to East Africa as traders;to California where they grow 95 per cent of peaches,60 per cent of prunes,almonds and walnuts;to Italy where they grow parmesan cheese;to Greece where they are the most preferred farm labour.If the world is locking down,Indians feel it more than many others - at last count,there were 25 million Indians spread across 189 countries.Despite the economic downturn,Indian overseas workers sent back $46.9 billion home in 2008-09,a 7.8 per cent increase over the sum sent back the year before.​

IT'S THE POLITICS,STUPID

The causes for the shutdown are not far to seek.The economic recession has been hard for Western nations;the slowdown has affected every aspect of their lives,particularly employment.Soaring deficits have led to the closing down of economic activity and a consequent pressure on social security systems in these countries.​

Inevitably,migration is a political issue,and no amount of economic logic can get away from that fact.In many countries,notably the US,pressures of migration have led to populism as a countervailing force.In these charged times,populist policies feed into a number of prevailing myths about global migration.​

The first big myth is "migrants are taking away our jobs".However,experts say there is enough evidence to prove the contrary.While it might seem that migrants are taking away the cream of employment opportunities,it is also true that new immigrants from poor countries are doing the jobs that locals would not touch with a bargepole.​

This is particularly true in Europe,where an ageing population will be more and more dependent on migrant labour to do basic manual labour.​

A Colombian immigrant's recent lament in London,when he was about to be deported,puts a face to this reality: "The reason for me being here is not just because I want to become rich or because I want to come and take your jobs.I'm doing the job that most English people wouldn't do.I think I have never seen an English person cleaning a toilet.I don't want to harm anyone ... it's hard to be judged as a criminal when all you are doing is what you think is best for your family.What I'm doing,cleaning toilets - is that a crime?"​

It is a fact that a determined migrant will come through the most determined barriers,because ulti-​

mately the large labour supply gaps,particularly in the rich countries,will have to be filled.If they don't come through regular routes,they will somehow come through irregular means and become part of the shadow market.Which is perhaps why Obama has instructed federal agents to go through rolls of companies and businesses to weed out the illegal immigrants.​

The second myth is that migrants are a drag on social security systems.Studies have shown that it is the very young and the elderly who are most dependent on social security nets.Working age migrants draw least upon social security benefits,because they are also contributing to it.​

POPULISM: THE BIG BULLY

The descent into populism fuels the kind of immigration policies we have seen above.But this economic recession too shall pass.Then we will be haunted by two things: demographics and a bunch of useless but politically sensitive laws.This will be most starkly felt in Europe.Council of Europe statistics show that by 2050 half of the European population will be older than 50 years,and the share of the population aged 65 and older will rise from 14 per cent in 2000 to 30 per cent.In 2000,the UN suggested that the EU seriously look at migration as a solution.A Danish immigration report of 2009 suggested Denmark would need 100,000 workers over the next decade.​

Yet,European countries have been turning exactly the other way.Most of the reasons are economic,but a few are also culture and security driven.For instance,European countries make a big song and dance about "integration" and imbibing European values even before one goes there.Few immigrant communities integrate openly;most are comfortable in ghettoised existence,which is not breached by the host population.Alienation is the inevitable result.In recent years,concerns about terrorism have fed antipathy towards newcomers as well,particularly if the immigrants are ethnically different.​

Europe prides itself on its modernity,but,as you see with the burqa ban in France (which will most likely be replicated elsewhere too),the trends are contrary to this image.In the US,of course,the entire immigration debate is highly politicised with the new Arizona immigration law SB 1070 drawing fire.This empowers policemen to stop "suspicious" people to ask for their residency bonafides and holds the distinct possibility of degenerating into racial profiling.Obama has sued Arizona against the law,but he is troubled by the fact that more and more states are supporting the law,even as the highly fortified US-Mexico boundary fails to stem the flood of irregular migration.​

The crux is,if global rates of growth have to be maintained,the rich world will need a workforce that is productive,investing and saving.That means the world will be revisiting these immigration caps sooner rather than later.​

BUSINESS BEGS TO DIFFER

If politics swings one way on immigration,business and industry swing a different way.They are far more aware of the economic impact of shutting down.So it wasn't without reason that when Indian businesses complained about immigration rules to the Cameron government,it was the charismatic mayor of London who sounded the alarm bell.Boris Johnson said in a statement,"A crude cap could be very detrimental for the free movement of talented,creative and enterprising people who have enabled London to become such a dominant global force." The British are hinting that Indian companies heavily invested in the UK will not be affected,and have allowed intra-company transfers to stay out of the cap system,to retain Indian investment.​

In the US,a high-profile group including Michael Bloomberg and chiefs of corporations like Hewlett-Packard,Boeing,and Disney,among others,have formed a high-pressure interest group to push immigration reform that will keep America's doors open,not closed.Rupert Murdoch,chief of NewsCorp,has said,"I think we can show to the public the benefits of having migrants and the jobs that go with them." The US has 11 million illegal immigrants - politicians want to deport them,business wants to regularise them.​

Entrepreneur and researcher Vivek Wadhwa is deeply sceptical of the US' new immigration policies."America is doing itself a disservice," he said.The US' efforts to shut out migrants has seen over 100,000 skilled Indians returning home,to set up businesses,etc."This is an economic and intellectual stimulus for India," he adds,because these skilled brains are doing their bit to raise the quality of Indian entrepreneurship,applying their knowledge and skills to raise Indian productivity.That's a huge plus.​

This disconnect between the political response to immigration and that of the market is growing.Because,despite the best efforts,it's been proved over and over again that if you stop legal migration,illegal migration gets going.People will move,from an area of low economic activity to one that offers better prospects.Thankfully,that means while there are countries shutting doors,there are others who are recognising the folly of doing so.Switzerland,for instance,has just reopened its doors for more foreign workers,as have Chile,Malaysia and Singapore,according to Wadhwa,who is director of research at the Center for Entrepreneurship and Research Commercialisation at Duke University.​

BARRED IN INDIA

Back in India,you would think that since we see the other side of the argument,we would make better decisions.No such luck.India may be one of the biggest source countries for global migration,but increasingly,with 20 million foreigners living and working here,it's a destination country as well;a function,primarily,of its economic growth.Jobs are disappearing in the US and Europe,but they are being created everyday in China and India.Will India manage its own immigration issues any better? Unlikely.​

India is itself in dire need of skilled labour.But with overwhelming population numbers,it's politically impossible to sell higher immigration to any government.In 2009,India sent back 25,000 Chinese workers,because they were "semi-skilled" and were here fraudulently.Fine.Soon protests came in from New Delhi's international airport developers.Those humongous glass panes that needed to be set up required special skills,and Indians don't have them.The Chinese do.The government had to backtrack,and then the penny dropped.India's economic growth needs skill - Indian or foreign.Yet,it's politically difficult to sell the argument that some Indians may have to remain unemployed while overseas workers take the jobs.India doesn't allow more than 1 per cent of a company's workforce to be foreign,nor does it allow employment to people making less than $25,000 a year.Difficult rules to follow,but easier to sell politically.​

This brings us to a problem that the world will soon be grappling with.How do we manage migration so that it's politically acceptable and economically beneficial?​

As an official here said,"Migration will be propelled by the labour supply gaps in the global market.It will substantially determine the pace,direction and growth of the global economy.The question is not whether to allow migration,but how to manage migration effectively."​

Brave words.Basically,this means easing legal migration,while clamping down hard on irregular migration.G Gurcharan,in charge of migration policy in the government,says there needs to be greater cooperation between demographically deficit countries and demographically surplus countries.This would mean creating a pool of skilled workers and facilitating their legal migration to countries that need it,but done mutually.It would entail what he calls "equitable adversarial analysis" between source and destination countries.​

India is also selling "mobility partnerships",bilateral frameworks that govern movement of labour as well.Of course this can be done at the lower ends of the skill ladder,say for EU countries that will increasingly need geriatric care.India could take a quota of such service providers,including care-givers and home care nurses etc,with a country and these would then travel without being subject to either unscrupulous intermediaries or stringent border controls.​

Should the government be getting into this business? Perhaps its time for nations to work together to regulate a critical sector - labour.This is the bigger story behind the roils of global immigration.<SCRIPT>var AddOthers = document.getElementById("yahoobuzzsyn").innerHTML;</SCRIPT><SCRIPT>function putCmtCnt(){ document.getElementById("ctcnt").innerHTML=document.getElementById("cmtcount").innerHTML;globalcomment=parseInt(document.getElementById("ctcnt").innerHTML); document.getElementById("ctcnt1").innerHTML=document.getElementById("cmtcount1").innerHTML; } populate_wf('/new_cmtofart2/6178538.cms?msid=6178538','populatecomment','no','putMathQ(1);putCmtCnt();'); populate_wf('/featuredcmt/6178538.cms','ftredcmt','no','');</SCRIPT><SCRIPT>javascript:populate_wtf('/new_mostreadsec/'+sectionid+'.cms','mrctabData','yes','redirect(\'new_mostreadchnl.cms?redirected=1\')','');</SCRIPT><SCRIPT> function commonclick(e){ closeSel(e); } </SCRIPT><SCRIPT> //document.onclick=commonclick; tpbar1(); </SCRIPT><SCRIPT>bnews(120000);</SCRIPT><SCRIPT>var insideslider = new CSlider('insideslider','',1,250);var tntwk = new CSlider("xx",'',1,280);var recv = new CSlider("recvidslider",'',1,300);var vslid = new CSlider("videoslider",'',1,665); </SCRIPT><SCRIPT>var subsecid='-2128936835';alsoinurl='/alsoinside.cms?msid='+subsecid;populatediv(alsoinurl,'alsoinside');</SCRIPT><SCRIPT language=Javascript></SCRIPT><SCRIPT language=javascript src="http://blogs.timesofindia.indiatimes.com/main/page/relatedPostFeed?format=json&keywords=&section=India&n=5"></SCRIPT><SCRIPT>blogss();</SCRIPT><SCRIPT> var inputs=null; var textnode=null; var active=null; defload1(); </SCRIPT><SCRIPT> function blockError(){return true;} window.onerror = blockError; var timeslog_channel_url = 'timesofindia.indiatimes.com'; var ttrendlogmsid='6178538';</SCRIPT><SCRIPT src="http://timestrends.indiatimes.com/timestrend_v13.js"></SCRIPT><NOSCRIPT></NOSCRIPT><SCRIPT type=text/javascript> var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </SCRIPT><SCRIPT type=text/javascript src="http://www.google-analytics.com/ga.js"></SCRIPT><SCRIPT type=text/javascript> try { var pageTracker = _gat._getTracker("UA-198011-4"); pageTracker._setDomainName("none"); pageTracker._setAllowLinker(true); pageTracker._initData(); pageTracker._trackPageview(); } catch(err) {} </SCRIPT><SCRIPT> document.write(unescape("%3Cscript src='" + (document.location.protocol == "https:" ? "https://sb" : "http://b") + ".scorecardresearch.com/beacon.js' %3E%3C/script%3E")); </SCRIPT><SCRIPT src="http://b.scorecardresearch.com/beacon.js"></SCRIPT><SCRIPT> COMSCORE.beacon({ c1:2, c2:6036484, c3:"", c4:"", c5:"", c6:"", c15:"" }); </SCRIPT><SCRIPT src="http://connect.facebook.net/en_US/all.js" async="true"></SCRIPT><SCRIPT>window.fbAsyncInit = function() { FB.init({ appId: "121244657904400", xfbml: true, cookie: true, status: true });};(function() { var e = document.createElement('script'); e.async = true; e.src = document.location.protocol + '//connect.facebook.net/en_US/all.js'; document.getElementById('fb-root').appendChild(e);}()); </SCRIPT><SCRIPT>var i; window.print();</SCRIPT><SCRIPT language=javascript src="http://ads.indiatimes.com/ads.dll/genptypead?slotid=3738"></SCRIPT><SCRIPT language=javascript src="http://ads.indiatimes.com/ads.dll/genptypead?slotid=2384&poptype=2"></SCRIPT><SCRIPT language=Javascript src="http://netspiderads2.indiatimes.com/ads.dll/getxmlad?slotid=36287&rettype=1"></SCRIPT><SCRIPT type=text/javascript>function trim(str){return str.replace(/^\s\s*/, '').replace(/\s\s*$/, '');}if(getCookievalue1('mscsauth') != null){if(getCookievalue1('mscsauth') != ""){var _iBeat_uid=getCookievalue1('mscsauthdetails').split('=')[1];var _iBeat_tag='';var _iBeat_url = window.location.href;_iBeat_url=escape(_iBeat_url);var _iBeat_type="";if(_iBeat_url.indexOf('articleshow') != -1){_iBeat_type = 1}else if(_iBeat_url.indexOf('videoshow') != -1){_iBeat_type = 2}else{_iBeat_type = 3}var _iBeat_articleid="6178538";var _iBeat_searchterm="";var _iBeat_domain=document.domain;var _iBeat_action="1";var _iBeat_cat=trim('India');var _iBeat_subcat=trim('');var _iBeat_async_config={host: "timesofindia.indiatimes.com", key : 'ae9d3286a3123c65177df0aa6088b6e7'};var _iBeat_async_data = {action : _iBeat_action,URL: _iBeat_url,searchterm: _iBeat_searchterm,domain: _iBeat_domain,articleid:_iBeat_articleid,userId : _iBeat_uid,contenttype:_iBeat_type,cat : _iBeat_cat,subcat: _iBeat_subcat,contenttag:_iBeat_tag}; (function(){ function pingIbeat() { var e = document.createElement('script'); e.setAttribute('language', 'javascript'); e.setAttribute('type', 'text/javascript'); e.setAttribute('src',"http://ibeat.indiatimes.com/js/tracking.js"); document.body.appendChild(e); } pingIbeat(); })();}}</SCRIPT>​
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Insight Down South by SEAH CHIANG NEE (Ex-SPH)

The Star Online > Insightdownsouth

Saturday July 17, 2010

The customer no longer king

Insight Down South by SEAH CHIANG NEE

Courteous service workers are a dying breed, and the cause lies in Singaporean characteristics, be it the worker, the boss or overdemanding customer

AS its new generation becomes more cosmopolitan, self-centred and seemingly always in a hurry, Singapore is finding it harder to develop a good service culture on its own.
Many educated youths are shunning jobs that involve serving customers day after day, just as their fathers stayed away from menial labour.
Both generations have had to adopt the same solution – a mass intake of foreign workers to fill the gap and raise standards.
Thousands of Filipino, Malaysian and Chinese service workers have been recruited.
With the economy turning red hot, another 100,000 more foreigners are needed, according to the government.
Most will go to the service sector.
During the last two years, there has been an upsurge in complaints about customer service in areas such as retail, food and beverage, and education.
Recently, a customer reportedly found that he and his friends had been served from a badly diluted bottle of liquor, and the waitress refused to take the drinks back – until he threatened to call the police.
In central Singapore, an irate customer found lackadaisical service workers in a cafe, carrying out a conversation among themselves, while customers waited.
And a shopper in a large 24-hour department store had to wake up a worker sleeping on duty, and who promptly directed him to find another employee to serve him.
Other complaints, reported in Stomp, a social site, included:
> A Chinese woman restaurant manager video-filmed shouting at a group of customers, and even trying to hit them when they complained about poor service.
> A customer being shocked to find a plastic bit in her water chestnut drink; when approached, a company staff member reacted rudely.
> Confronted about poor food quality, a service staff member of a Japanese restaurant on the east coast told the diners: “You won’t die from eating rotten mussels and fish head.”
> An electronic shop attendant using an expletive on a French customer when a disparity was found between the price and the invoice issued.
The bad hats also include lowly-paid foreigners.
It is not always possible for a visitor to distinguish one from the other since ‘aliens’ now make up almost 40% of the population.
As of December last year, some 508,000 foreigners made up a quarter of the state’s 2,000,000-strong service force.
A popular verdict is that service workers from the Philippines, Malaysia, Myanmar, Sri Lanka and sometimes China, are better at service than Singaporeans.
“They are generally friendlier and react coolly to trouble,” commented a country club member, referring to its restaurant’s half a dozen Manila-recruited staffs.
Why is customer service declining?
According to the manager of a top hotel, this could be due to Singaporeans becoming high achievers in the academic field.
As a result, many now considered service jobs as below them.
There are many other reasons, depending on who you talk to.
The consensus of the fault lies in Singaporean characteristics, be it the worker, the boss or over-demanding customer.
Others blame it on poor pay, over-crowdedness and rude customers as well as having too many cheap, poor quality outsiders who can’t communicate well with customers.
To begin with, few Singaporeans are born with a service culture that includes having a patient and humble disposition.
While Singaporeans are disciplined and hard-working, many of them lack a spontaneously friendly attitude that one finds in Bangkok and Tokyo.
This is absent here not only in workers but many employers, too.
And, of course, the rude and over-demanding customers.
A retail executive told me: “Many Singaporeans have let success get to their heads; they become arrogant, insensitive and too self-important to do well in the service business.”
Several years ago, a Readers Digest survey rated Singapore in the bottom 10 of the world’s most courteous cities – behind Manila, Bangkok, Hong Kong and Jakarta – despite help received from high-tech conveniences.
There have been recent improvements in several areas under the weight of government efforts and money put into service training.
The World Economic Forum ranked Singapore 10th in customer service on its 2008 Global Competitiveness Report, up from 15th in 2006 and 2007.
In perspective, the problem is only affecting some segments of the service sector, which is vast, making up 70% of the economy.
The two million service workers especially in the civil service and the large corporations are generally motivated and efficient.
In fact, the poor examples seem to run counter to the well-managed bureaucracy and state infrastructures like the harbour, airport and hospitals.
The main problem lies in the thousands of small shops and restaurants, where workers are comparatively low-paid and ill-trained.
What about poor services caused by rude customers, asked a Yahoo forum which solicited public views on the subject.
“By and large, customers are arrogant and demanding. They think because they are here to spend their money, they should be treated like kings,” a surfer said.
Another added: “The typical Singaporean is discourteous, very impatient, so it is hard to serve them well.”
Writer Adam said that customer service in Singapore is generally bad and may not improve without the boss taking the lead because “workers have very little sense of ownership in their work”.
It is tourism and hotels – crucial for Singapore’s future – that could suffer most if there are no improvements, affecting Singaporeans and visitors alike.
A society that is short on common courtesy, it is feared, may eventually lose out in the competition for global tourists.


<HR SIZE=1 noShade>© 1995-2010 Star Publications (Malaysia) Bhd (Co No 10894-D)
 
Singapore wooing UEC holders

Singapore wooing UEC holders

By: Press Digest by Kong See Hoh (Tue, 20 Jul 2010)


PETALING JAYA (July 20, 2010):
SINGAPORE has been making concerted efforts to woo Malaysian Chinese independent school leavers in recent years. Among others, the island republic waives entrance examinations and doles out scholarships, permanent residency or even citizenship to absorb the crème la de crème of the Malaysian Chinese education.
Malaysia, on the other hand, makes no effort to keep these talents after having nurtured them for 12 years, resulting in a brain drain.
A survey of Chinese independent school leavers between 2006 and 2008 showed that although Taiwan remained the number one choice for these students to further their education, an increasing percentage of them are heading down south.
Of the 4,000 to 5,000 students sitting the UEC (Unified Examination Certificate) examination every year, the number of those furthering their education in Singapore has increase from 5.59% in 2006 to 8.40% in 2007 and 9.96% in 2008.
Apart from the attractive offers from the Singaporean government, the proximity of the republic, the similarities of its culture, languages, lifestyle and racial make-up with those of Malaysia’s are pull factors that make Singapore a top overseas destination for tertiary education, second only to Taiwan, for these students.
Dong Zong (United Chinese School Committees Association) deputy president Chow Siew Hong told Oriental Daily News in an interview today that apart from being exempted from their entrance examinations and offered scholarships, Malaysians who graduate with flying colours can gain PR status or even citizenship within a short time in Singapore.
Chow said these offers are much better than those given by Taiwan and China.
He said it is not that Dong Zong is encouraging these students to look beyond our shores, "but our students are receiving the kind of positive treatment in Singapore they cannot find back home".
Chow said National University of Singapore and Nanyang Technology University rank among world-class higher learning institutions, and Chinese independent school students, like any other student, yearn to be admitted to such institutions.
He disclosed apart from getting the list of top UEC holders from Dong Zong, Singaporean universities are also approaching individual schools to recruit top students.
"Now the entry qualifications (specified by Singaporean universities) are ‘UEC or its equivalent’, compared with ‘STPM or its equivalent’ in the past," he said.
UEC, the examination set by Dong Jiao Zong for students completing six years of schooling in Chinese independent schools, is also accepted by many universities overseas. Malaysia does not recognise it.
According to Dong Zong statistics, 47.18% of the UEC holders who left for studies overseas in 2008 went to Taiwan, followed by Singapore with 26.50% and Europe, 11.15%.
>>Tobacco manufacturers want stiffer penalties against contraband cigarettes
THE Confederation of Malaysian Tobacco Manufacturers (CMTM) has proposed to the government to increase the penalty against traders in illicit cigarettes.
CMTM chief executive officer Shaik Abbas Ibrahim said he has submitted a proposal to the Finance Ministry to amend the relevant law to provide for stiffer penalties against those involved in bringing in and selling contraband and fake cigarettes.
Shaik Abbas told China Press that currently, those caught dealing in illicit cigarettes are mostly slapped with just a fine.
Asked for the government response to the confederation’s proposal, which includes mandatory jail sentence for offenders, Shaik Abbas said: "The government will not give an immediate reply. It has to carry out studies. Furthermore, the law cannot be changed overnight."
Under Customs Act 1957, a person convicted of smuggling cigarettes is liable to a fine of up to 20 times the value of the contrabands or a jail sentence of up to three years imprisonment or both. -- theSun
 
Re: Singapore wooing UEC holders

Talk cock. using Singapore as political pawn to get their own gahmen to recognise their UEC. What the fuck is UEC?
 
They Must Be Joking

Published on Malay Mail Online (http://www.mmail.com.my)

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<HR class=print-hr>Senators pledge to save Malaysian on death row in Singapore

By Najiah
Created Wednesday, July 21st

Joseph Kaos Jr [1]


Wednesday, July 21st, 2010 17:28:00



[2] COLLECTIVE EFFORT: (from left) Ngeow, Syed Husin and Tunku Abdul Aziz is urging fellow Malaysians to pledge their support — Pic: RAZAK GHAZALI


KUALA LUMPUR: Yong Vui Kong, the 22-year-old Malaysian who is facing the gallows in Singapore for drug trafficking, has received more support from his countrymen today – with Dewan Negara senators backing a campaign to plead for Yong’s clemency from Singapore President Sellapan Ramanathan.
At a Press conference in Parliament lobby this morning, Opposition senators Syed Husin Ali and Datuk Mustafa Kamal Mohd Yusoff of Parti Keadilan Rakyat (PKR), as well as Democratic Action Party's Tunku Abdul Aziz Tunku Ibrahim and S. Ramakrishnan, urged the public to support the newly-launched 'Save Vui Kong Campaign' (SVKC).
SVKC is a petition campaign seeking to gain as many signatures as possible from Malaysia’s elected representatives and the general public by Aug 23, as Aug 26 would be the final day for Yong to petition for clemency.
“Ever since young Vui Kong was convicted four years ago, he has repented and radically transformed to be a good person. It will be a tragedy for Vui Kong if he had to be hanged for a mistake he had made,” said Syed Husin, who is also PKR deputy president.
“We want him to be given another chance to contribute to society. We urge Singapore to provide clemency for Vui Kong,” he added.
Earlier this month, Foreign Minister Datuk Seri Anifah Amah had said the government will do everything its power to lobby for Vui Kong's clemency.
“If I save one life, it will give me great satisfaction,” the minister had said.
Also present at the news conference was Ngeow Chow Ying, the coordinator for SVKC. She said plea cards will be given to all 222 Dewan Rakyat members, 69 sitting senators and 60 Sabah state assemblymen for it to be signed.
Ngeow, who is from the Kuala Lumpur and Selangor Chinese Assembly Hall Civil Rights Committee, added that members of the public can endorse the petition by going to www.petitiononline.com/SaveVK/petition.html [3].
An 18-year-old Yong was arrested by Singapore police on June 13, 2007 at Orchard Road. He was charged for trafficking 47 grammes of diamorphine into the island republic, which the only sentence for it is the death penalty.
He was sentenced last November and was to be hanged the following month, but his lawyer M. Ravi successfully sought a stay of execution from the High Court there.
Yong's appeal against the death penalty was dismissed by the Court of Appeal in May, and his fate now solely lies in the hands of the Singapore president.
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<HR class=print-hr>Source URL: http://www.mmail.com.my/content/43891-senators-pledge-save-malaysian-death-row-singapore
Links:
[1] http://www.mmail.com.my/source/joseph-kaos-jr
[2] http://www.mmail.com.my/content/43890-save-vui-kong-campaign
[3] http://www.petitiononline.com/SaveVK/petition.html





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http://www.mmail.com.my/content/43891-senators-pledge-save-malaysian-death-row-singapore#

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Re: They Must Be Joking

wahlaneh...
no use one lah.
must die means must die.
cannot double standards one mah.
 
36% Good Customer Service

Singaporeans:
Why they produce poor service
Unlike the Japanese or Thais, the people’s innate characteristics make it hard for Singapore to develop a good service culture. By Seah Chang Nee.
Jul 21, 2010

AS its new generation becomes more cosmopolitan, self-centred and seemingly always in a hurry, Singapore is finding it harder to develop a good service culture on its own.

Many educated youths are shunning jobs that involve serving customers day after day, just as their fathers stayed away from menial labour.
Both generations have had to adopt the same solution – a mass intake of foreign workers to fill the gap and raise standards.
Thousands of Filipino, Malaysian and Chinese service workers have been recruited.
With the economy turning red hot, another 100,000 more foreigners are needed, according to the government. Most will go to the service sector.
During the last two years, there has been an upsurge in complaints about customer service in areas such as retail, food and beverage, and education.
Recently, a customer reportedly found that he and his friends had been served from a badly diluted bottle of liquor, and the waitress refused to take the drinks back – until he threatened to call the police.
In central Singapore, an irate customer found lackadaisical service workers in a cafe, carrying out a conversation among themselves, while customers waited.
And a shopper in a large 24-hour department store had to wake up a worker sleeping on duty, and who promptly directed him to find another employee to serve him.
Other complaints, reported in Stomp, a social site, included:
** A Chinese woman restaurant manager video-filmed shouting at a group of customers, and even trying to hit them when they complained about poor service.
** A customer being shocked to find a plastic bit in her water chestnut drink; when approached, a company staff member reacted rudely.
** Confronted about poor food quality, a service staff member of a Japanese restaurant on the east coast told the diners: “You won’t die from eating rotten mussels and fish head.”
** An electronic shop attendant using an expletive on a French customer when a disparity was found between the price and the invoice issued.
The bad hats also include lowly-paid foreigners.
It is not always possible for a visitor to distinguish one from the other since ‘aliens’ now make up almost 40% of the population.
As of December last year, some 508,000 foreigners made up a quarter of the state’s 2,000,000-strong service force.
A popular verdict is that service workers from the Philippines, Malaysia, Myanmar, Sri Lanka and sometimes China, are better at service than Singaporeans.
“They are generally friendlier and react coolly to trouble,” commented a country club member, referring to its restaurant’s half a dozen Manila-recruited staffs.
Why is customer service declining?
According to the manager of a top hotel, this could be due to Singaporeans becoming high achievers in the academic field.
As a result, many now considered service jobs as below them.
There are many other reasons, depending on who you talk to.
The consensus of the fault lies in Singaporean characteristics, be it the worker, the boss or over-demanding customer.
Others blame it on poor pay, over-crowdedness and rude customers as well as having too many cheap, poor quality outsiders who can’t communicate well with customers.
To begin with, few Singaporeans are born with a service culture that includes having a patient and humble disposition.
While Singaporeans are disciplined and hard-working, many of them lack a spontaneously friendly attitude that one finds in Bangkok and Tokyo.
This is absent here not only in workers but many employers, too.
And, of course, the rude and over-demanding customers.
A retail executive told me: “Many Singaporeans have let success get to their heads; they become arrogant, insensitive and too self-important to do well in the service business.”
Several years ago, a Readers Digest survey rated Singapore in the bottom 10 of the world’s most courteous cities – behind Manila, Bangkok, Hong Kong and Jakarta – despite help received from high-tech conveniences.
There have been recent improvements in several areas under the weight of government efforts and money put into service training.
The World Economic Forum ranked Singapore 10th in customer service on its 2008 Global Competitiveness Report, up from 15th in 2006 and 2007.
In perspective, the problem is only affecting some segments of the service sector, which is vast, making up 70% of the economy.
The two million service workers especially in the civil service and the large corporations are generally motivated and efficient.
In fact, the poor examples seem to run counter to the well-managed bureaucracy and state infrastructures like the harbour, airport and hospitals.
The main problem lies in the thousands of small shops and restaurants, where workers are comparatively low-paid and ill-trained.
What about poor services caused by rude customers, asked a Yahoo forum which solicited public views on the subject.
“By and large, customers are arrogant and demanding. They think because they are here to spend their money, they should be treated like kings,” a surfer said.
Another added: “The typical Singaporean is discourteous, very impatient, so it is hard to serve them well.”
Writer Adam said that customer service in Singapore is generally bad and may not improve without the boss taking the lead because “workers have very little sense of ownership in their work”.
It is tourism and hotels – crucial for Singapore’s future – that could suffer most if there are no improvements, affecting Singaporeans and visitors alike.
A society that is short on common courtesy, it is feared, may eventually lose out in the competition for global tourists.

(This was published in The Star last weekend)
 
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