Now small big bosses jin koh lian, need to apologize and kowtow, kym?
Company apologises, to take full responsibility
In response to Yahoo Southeast Asia's queries on Monday (1 April), Cedele apologised for Tan's "poor experience" and said it will take full responsibility for the incident.
"A system error had led to the oversight of the customer’s complaint and messages, and we immediately reached out to them once the inquiry was brought to our attention," Cedele said.
The company is in the process of closing the matter amicably with the customer. It also said it takes the issue of food hygiene and quality customer service "very seriously".