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No 1 customer satisfaction train cock up again

besotted

Alfrescian
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world class indeed

in China where there are so many metroplises, you hardly ever hear of disruption except those caused by extremely cold weather

and fares there are so much cheaper despite the much longer distances

singapore public transport operators are useless - only know how to screw money from the poor who cannot afford private cars




http://www.channelnewsasia.com/stories/singaporelocalnews/view/1051579/1/.html

North East Line disrupted due to technical problems
By Imelda Saad | Posted: 21 April 2010 1256 hrs


Photos 1 of 1

Train commuters




SINGAPORE : Train service on the North East Line (NEL) was temporarily disrupted for about 26 minutes between Serangoon and Hougang stations at around 8.25am on Wednesday due to technical problems.

This led to some congestion at the Circle Line as commuters diverted their routes.

At 8.25am, the situation at one of the affected stations - Sengkang - was one of confusion. A commuter said only one announcement was made throughout the disruption.

Another commuter, who wanted to be known as Luca, told MediaCorp that he took the NEL train from Sengkang at around 8.25am. He said the train had to stop at Buangkok and was delayed for nearly 25 minutes.

Luca said: "No announcement was made at all. After nearly an hour of waiting, an announcement was made informing the passengers that the train will be further delayed and passengers will have to take other means of transport as the entire NEL train route will be affected.

"There were only two staff at the Buangkok station and one of them was busy doing something at the station tower office, while the other was running in and out of the office." Luca said train services resumed at about 10.30am.

A third commuter said the train at Hougang station was down for more than half an hour.

A fourth commuter, Mr Foo, said the train he was on stopped intermittently as he travelled along Outram to Dhoby Ghaut station. He said it took him 25 minutes to reach Dhoby Ghaut instead of the usual ten.

In a statement, SBS Transit, which runs the NEL said: "At 8.25am this morning, service on the NEL was affected due to technical faults with the signalling and communication systems.

"Service was temporarily disrupted for about 26 minutes between Serangoon and Hougang stations. As a result, train service at the other stations slowed down considerably."

- CNA/il
 
Wait...the other day watch news on tv, a survey shows that 8 out of Singaporeans satisfied with public transport wor.
 
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