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Coffeeshop Chit Chat - Mum left stranded at Machap rest stop</TD><TD id=msgunetc noWrap align=right>
Subscribe </TD></TR></TBODY></TABLE><TABLE class=msgtable cellSpacing=0 cellPadding=0 width="96%"><TBODY><TR><TD class=msg vAlign=top><TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR class=msghead><TD class=msgbfr1 width="1%"> </TD><TD><TABLE cellSpacing=0 cellPadding=0 border=0><TBODY><TR class=msghead><TD class=msgF noWrap align=right width="1%">From: </TD><TD class=msgFname noWrap width="68%">kojakbt22 <NOBR>
</NOBR> </TD><TD class=msgDate noWrap align=right width="30%">Dec-27 12:34 am </TD></TR><TR class=msghead><TD class=msgT noWrap align=right width="1%" height=20>To: </TD><TD class=msgTname noWrap width="68%">ALL <NOBR></NOBR></TD><TD class=msgNum noWrap align=right> (1 of 5) </TD></TR></TBODY></TABLE></TD></TR><TR><TD class=msgleft width="1%" rowSpan=4> </TD><TD class=wintiny noWrap align=right>4399.1 </TD></TR><TR><TD height=8></TD></TR><TR><TD class=msgtxt><TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR><TD>Mum left stranded on Malaysia trip
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->ON NOV 30, my mother boarded an Aeroline bus at 9.30am to Petaling Jaya, Malaysia. At a rest stop in Machap, they left her behind.
I was shocked that the bus steward did not bother to do a headcount check before the bus moved off.
When we approached the ticketing office at HarbourFront, a staff member replied that the bus crew was responsible for headcount.
We had expected her to help us in this emergency situation, but she seemed unconcerned.
It was only after further pleading that she tried to contact the crew or the Petaling Jaya office.
She then took down my contact, but did not call back about the outcome.
When we asked about compensation, a staff member curtly remarked that it was a prerogative of the management.
My mother was lucky enough to meet a friendly family and hitch a ride to Kuala Lumpur.
My relative in Malaysia managed to contact the Petaling Jaya office, which was very helpful in retrieving the baggage. I was sent an electronic feedback form through e-mail, which I completed and returned on Dec 1.
I registered my feedback on the same day on the company's website but have not received a reply. Lucas Lim
[email protected]
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->ON NOV 30, my mother boarded an Aeroline bus at 9.30am to Petaling Jaya, Malaysia. At a rest stop in Machap, they left her behind.
I was shocked that the bus steward did not bother to do a headcount check before the bus moved off.
When we approached the ticketing office at HarbourFront, a staff member replied that the bus crew was responsible for headcount.
We had expected her to help us in this emergency situation, but she seemed unconcerned.
It was only after further pleading that she tried to contact the crew or the Petaling Jaya office.
She then took down my contact, but did not call back about the outcome.
When we asked about compensation, a staff member curtly remarked that it was a prerogative of the management.
My mother was lucky enough to meet a friendly family and hitch a ride to Kuala Lumpur.
My relative in Malaysia managed to contact the Petaling Jaya office, which was very helpful in retrieving the baggage. I was sent an electronic feedback form through e-mail, which I completed and returned on Dec 1.
I registered my feedback on the same day on the company's website but have not received a reply. Lucas Lim
[email protected]
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