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- Aug 14, 2009
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I WISH to relate the treatment I received at the hands of Immigration and Checkpoints Authority (ICA) officers at Woodlands Checkpoint. On Dec 18, at 7.45pm, I was returning to Singapore via the checkpoint. As usual, I scanned my biometric passport at the Immigration Automated Clearance System. However, it was unable to scan my thumbprint (it is not the first time this has happened).
A female ICA officer approached me and asked me to try the other machines. I tried but still it would not work. She opened the flip gate for me to go to the counter where another officer was sitting inside. She scanned my passport at the computer, then asked me to put my thumb on another small machine to scan. She told me my thumbprint was still not clear and called a police officer to escort me to a detention room.
I really felt I was being treated like a common criminal. I waited at the detention room for half an hour with some foreigners.
I felt something was not right so I approached an inspector and asked him why I had been detained because my thumbprint was not clear. He looked up and asked me if I was Singaporean. I said I was and he immediately checked my passport and allowed me to leave.
Why did the officer at the counter in front of the flip gate not verify my passport instead of sending me to the detention room?
In the detention room, there was no coordination and I was just left waiting. It wasted my time and caused unnecessary stress to me and my family.
The authorities should have a better system in place to handle such technical problems. And people should be treated in a better way.
Alex Chan
A female ICA officer approached me and asked me to try the other machines. I tried but still it would not work. She opened the flip gate for me to go to the counter where another officer was sitting inside. She scanned my passport at the computer, then asked me to put my thumb on another small machine to scan. She told me my thumbprint was still not clear and called a police officer to escort me to a detention room.
I really felt I was being treated like a common criminal. I waited at the detention room for half an hour with some foreigners.
I felt something was not right so I approached an inspector and asked him why I had been detained because my thumbprint was not clear. He looked up and asked me if I was Singaporean. I said I was and he immediately checked my passport and allowed me to leave.
Why did the officer at the counter in front of the flip gate not verify my passport instead of sending me to the detention room?
In the detention room, there was no coordination and I was just left waiting. It wasted my time and caused unnecessary stress to me and my family.
The authorities should have a better system in place to handle such technical problems. And people should be treated in a better way.
Alex Chan