<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>What to expect when the cuntry has been hijacked by 1 Familee to enrich itself and its cronies, and actively replacing the citizens with FTrash to perpetuate its power?
Unseemly airport exception but,
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<!-- START OF : div id="storytext"--><!-- 4 or less paragraphs so show all paragraphs first before showing the media and bkstry and stuffs --><!-- story content : start -->'Many countries have overtaken Singapore, especially in service.' <!-- story content : start -->DR MELVIN LAU: 'I have always been proud of Changi Airport. Very few airports can compare with the quality of its service staff. But, during a recent trip to Beijing, I was equally impressed with the level of service in Beijing, not just at the airport and hotels, but even at street-side stalls. The greetings and welcome smiles were genuine. Airport employees were efficient, friendly and professional. When I returned to Changi Airport, I was taken aback by the contrast when I stepped up to the immigration counter. There was no queue and the officer at the counter was reading her newspaper openly. When I approached her, I greeted her first, but she continued reading the papers before checking my passport. I know that she was probably the exception to the rule because most of the airport service employees do a great job of making Singapore look good. But it only takes a few with a poor attitude to ruin a visitor's impression of Singapore. We shouldn't be complacent as many other countries are working hard to improve, and have overtaken Singapore, especially in terms of service. Singapore can learn from Hong Kong and China, where many have noticed their dramatic improvement in service standards.'
Unseemly airport exception but,
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<!-- START OF : div id="storytext"--><!-- 4 or less paragraphs so show all paragraphs first before showing the media and bkstry and stuffs --><!-- story content : start -->'Many countries have overtaken Singapore, especially in service.' <!-- story content : start -->DR MELVIN LAU: 'I have always been proud of Changi Airport. Very few airports can compare with the quality of its service staff. But, during a recent trip to Beijing, I was equally impressed with the level of service in Beijing, not just at the airport and hotels, but even at street-side stalls. The greetings and welcome smiles were genuine. Airport employees were efficient, friendly and professional. When I returned to Changi Airport, I was taken aback by the contrast when I stepped up to the immigration counter. There was no queue and the officer at the counter was reading her newspaper openly. When I approached her, I greeted her first, but she continued reading the papers before checking my passport. I know that she was probably the exception to the rule because most of the airport service employees do a great job of making Singapore look good. But it only takes a few with a poor attitude to ruin a visitor's impression of Singapore. We shouldn't be complacent as many other countries are working hard to improve, and have overtaken Singapore, especially in terms of service. Singapore can learn from Hong Kong and China, where many have noticed their dramatic improvement in service standards.'
