<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Restaurant should react to accident appropriately
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to Monday's article, "Boy slashed as glass door shatters at McDonald's".
My heart went out to the young boy, Rishi. Unfortunately, McDonald's response as depicted in the article left me more shocked.
Two things caught my attention. First, the article reported that the shattered glass door had been fixed and had a sign saying: "Caution! Beware of glass door!"
Customers do not need to be warned that there is a glass door in front of them. Such caution signs are useful for warning people of things like low ceilings or wet paint or a slippery floor - things that you want them to avoid. If the glass door is dangerous to use, it should not even be there. Take down the sign or take down the door.
Second, the response of McDonald's spokesman Linda Ming was appallingly inappropriate. She said that "the doors are safe as long as they are used properly and responsibly by customers". Clearly, this door was not safe - or is a six-year-old child pushing the door open considered improper and irresponsible use? Where is the sympathy and care?
The fact remains that a young child had a traumatic incident on McDonald's premises, and despite that, no semblance of an apology or regret was found in Ms Ming's reply.
Accidents happen but being defensive worsens the outcome and I am certain McDonald's is more responsible than its reply suggests and will consider making amends to the distraught family.
Su Sicheng
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to Monday's article, "Boy slashed as glass door shatters at McDonald's".
My heart went out to the young boy, Rishi. Unfortunately, McDonald's response as depicted in the article left me more shocked.
Two things caught my attention. First, the article reported that the shattered glass door had been fixed and had a sign saying: "Caution! Beware of glass door!"
Customers do not need to be warned that there is a glass door in front of them. Such caution signs are useful for warning people of things like low ceilings or wet paint or a slippery floor - things that you want them to avoid. If the glass door is dangerous to use, it should not even be there. Take down the sign or take down the door.
Second, the response of McDonald's spokesman Linda Ming was appallingly inappropriate. She said that "the doors are safe as long as they are used properly and responsibly by customers". Clearly, this door was not safe - or is a six-year-old child pushing the door open considered improper and irresponsible use? Where is the sympathy and care?
The fact remains that a young child had a traumatic incident on McDonald's premises, and despite that, no semblance of an apology or regret was found in Ms Ming's reply.
Accidents happen but being defensive worsens the outcome and I am certain McDonald's is more responsible than its reply suggests and will consider making amends to the distraught family.
Su Sicheng
