- Joined
- Jul 16, 2008
- Messages
- 21,801
- Points
- 113
The first line of the reply said "I'm replying the nasty customer", which led the customer to believe that it could be a "copy and paste" situation, with the staff forgetting to remove that line before hitting send.
The reply confirmed that Llaollao has left behind their plastic spoons and replaced them with biodegradable ones, which they are now charging for.
It also said that they are "working on communication to facilitate this issue".
The Mothership reader then sent another message saying, "How am I nasty when you are not even clear with your extra charges my goodness."
Mothership understands that Llaollao has reached out to the customer as of Dec. 2.
https://mothership.sg/2021/12/llaollao-customer-spoons-feedback/