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<TABLE id=msgUN border=0 cellSpacing=3 cellPadding=0 width="100%"><TBODY><TR><TD id=msgUNsubj vAlign=top>Coffeeshop Chit Chat - Indian FT: ICA's e-service sucks!!</TD><TD id=msgunetc noWrap align=right> </TD></TR></TBODY></TABLE><TABLE class=msgtable cellSpacing=0 cellPadding=0 width="96%"><TBODY><TR><TD class=msg vAlign=top><TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR class=msghead><TD class=msgbfr1 width="1%"> </TD><TD><TABLE border=0 cellSpacing=0 cellPadding=0><TBODY><TR class=msghead vAlign=top><TD class=msgF width="1%" noWrap align=right>From: </TD><TD class=msgFname width="68%" noWrap>kojakbt_89 <NOBR></NOBR> </TD><TD class=msgDate width="30%" noWrap align=right>11:49 am </TD></TR><TR class=msghead><TD class=msgT height=20 width="1%" noWrap align=right>To: </TD><TD class=msgTname width="68%" noWrap>ALL <NOBR></NOBR></TD><TD class=msgNum noWrap align=right> (1 of 1) </TD></TR></TBODY></TABLE></TD></TR><TR><TD class=msgleft rowSpan=4 width="1%"> </TD><TD class=wintiny noWrap align=right>34382.1 </TD></TR><TR><TD height=8></TD></TR><TR><TD class=msgtxt>Jun 11, 2010
Nightmarish experience with ICA's e-services
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<!-- end left side bar --><!-- story content : start -->THE Immigration and Checkpoints Authority (ICA) introduced its e-services to supposedly serve its customers better, but I had a nightmarish experience.
I applied for the Electronic Visit Pass (Long Term) so that my parents could visit me during my confinement period. After submitting the application and paying the first fee, there was no follow-up whatsoever. After waiting seven weeks, I sent an e-mail. Still, there was no reply.
On checking via the e-services, I found to my shock that my application had been treated as 'withdrawn' as I had apparently failed to pay the second instalment on time.
When I called the ICA, the operator informed me that I had to check the status of the application online. Since the application process takes four to six weeks, I had to check every day within that period.
Any online application would send its customers an e-mail reminder or notification for a follow-up, or at least state the procedure of e-service in a clear manner at the beginning of the process. This e-service failed to do so.
Nadia Nalaningrum Moertiyoso (Mrs)
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Nightmarish experience with ICA's e-services
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<!-- end left side bar --><!-- story content : start -->THE Immigration and Checkpoints Authority (ICA) introduced its e-services to supposedly serve its customers better, but I had a nightmarish experience.
I applied for the Electronic Visit Pass (Long Term) so that my parents could visit me during my confinement period. After submitting the application and paying the first fee, there was no follow-up whatsoever. After waiting seven weeks, I sent an e-mail. Still, there was no reply.
On checking via the e-services, I found to my shock that my application had been treated as 'withdrawn' as I had apparently failed to pay the second instalment on time.
When I called the ICA, the operator informed me that I had to check the status of the application online. Since the application process takes four to six weeks, I had to check every day within that period.
Any online application would send its customers an e-mail reminder or notification for a follow-up, or at least state the procedure of e-service in a clear manner at the beginning of the process. This e-service failed to do so.
Nadia Nalaningrum Moertiyoso (Mrs)
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