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Apr 13, 2010
Flight delay - kept in the dark for 8 hours
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I AM a frequent traveller of Tiger Airways, and my journey with the airline last Thursday was an unforgettable one.
We had to wait for eight hours at the airport without knowing the reasons for the delay. There were no announcements, only the frequent changes in departure times reflected on the display board.
Once we were on board, one of the passengers with a child was asking for some milk, but none was available. The child had to starve throughout the journey.
The airline does have the contact numbers of passengers. I wish they would send an SMS when there is a delay so that passengers are prepared.
They should improve their customer relations procedures and make sure everyone is taken care of, even though it is a budget airline.
Devanathan Mukunthan
http://sg.linkedin.com/pub/mukunthan-devanathan/6/613/3
Mukunthan Devanathan’s Experience
Flight delay - kept in the dark for 8 hours
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<!-- end left side bar --><!-- story content : start -->
I AM a frequent traveller of Tiger Airways, and my journey with the airline last Thursday was an unforgettable one.
We had to wait for eight hours at the airport without knowing the reasons for the delay. There were no announcements, only the frequent changes in departure times reflected on the display board.
Once we were on board, one of the passengers with a child was asking for some milk, but none was available. The child had to starve throughout the journey.
The airline does have the contact numbers of passengers. I wish they would send an SMS when there is a delay so that passengers are prepared.
They should improve their customer relations procedures and make sure everyone is taken care of, even though it is a budget airline.
Devanathan Mukunthan
http://sg.linkedin.com/pub/mukunthan-devanathan/6/613/3
Mukunthan Devanathan’s Experience
- <LI class="experience vevent vcard">http://sg.linkedin.com/pub/mukunthan-devanathan/6/613/3#nameFinancial Controller
Flextronics International Singapore Pte Ltd
(Electrical/Electronic Manufacturing industry)
<ABBR class=dtstart title=2000>2000</ABBR> — <ABBR class=dtstamp title=2010-04-13>Present</ABBR> <ABBR class=duration title=P10Y>(10 years )</ABBR> - http://sg.linkedin.com/pub/mukunthan-devanathan/6/613/3#nameRegional financial controller
Flextronics
(Public Company; FLEX; Electrical/Electronic Manufacturing industry)
<ABBR class=dtstart title=2000-09-01>September 2000</ABBR> — <ABBR class=dtend title=2009-06-01>June 2009</ABBR> <ABBR class=duration title=P8Y10M>(8 years 10 months)</ABBR>
- <LI class="education vevent vcard">Chartered Certified Accountants - UK
FCCA , <ABBR class=dtstart title=1997-01-01>1997</ABBR> — <ABBR class=dtend title=2000-12-31>2000</ABBR>
<LI class="education vevent vcard">The Institute of Company Secretaries of India
ACS , Company Secretarial , <ABBR class=dtstart title=1974-01-01>1974</ABBR> — <ABBR class=dtend title=1977-12-31>1977</ABBR>
<LI class="education vevent vcard">The Institute of Chartered Accountants of India
ACA , Chartered Accountancy , <ABBR class=dtstart title=1973-01-01>1973</ABBR> — <ABBR class=dtend title=1977-12-31>1977</ABBR>
- Madras University
B.Sc , Chemistry , <ABBR class=dtstart title=1969-01-01>1969</ABBR> — <ABBR class=dtend title=1971-12-31>1971</ABBR>