<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Forced to run from pillar to post for fully paid mattress
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I BOUGHT a mattress which came with a free bedframe from Harvey Norman Jurong Point outlet on Aug 7 and paid $999 in full.
To date, my items are yet to be delivered to my home.
I visited the Harvey Norman Jurong Point outlet five times in the past two months, but the sales assistant always had the same answer - there is no stock available.
I kept my patience and gave Harvey Norman more time. On Sunday, I went to Jurong Point again and was shocked to learn that the sales assistant had resigned. Another sales assistant checked the status of my purchase and told me it was 'keep in view' (KIV). I was shocked as I had already paid in full.
My question to Harvey Norman management is why was my purchase KIV when I had already paid in full? Furthermore, no one from Harvey Norman contacted me during this period. If I had not gone to check again, I would not have known that stock was available.
I asked the sales assistant to arrange delivery on Tuesday, but she said she would need to check the model of my bedframe as it was not stated on the purchase invoice. She said she would contact me again on Monday to confirm the delivery date and time, but no one did so.
Again, I contacted Harvey Norman Jurong Point outlet on Wednesday at about 2.30pm. The store manager, Mr Edwin Chua, spoke to me. I related my incident and frustration and told him I had lost faith in Harvey Norman and asked for a full refund. However, instead of apologising, Mr Chua was rude and told me that, 'according to company policy', he could not make a refund. He also challenged me to report this incident to the Consumers Association of Singapore.
I am totally appalled at Harvey Norman's service standards.
Kok Ee Ling (Ms)
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I BOUGHT a mattress which came with a free bedframe from Harvey Norman Jurong Point outlet on Aug 7 and paid $999 in full.
To date, my items are yet to be delivered to my home.
I visited the Harvey Norman Jurong Point outlet five times in the past two months, but the sales assistant always had the same answer - there is no stock available.
I kept my patience and gave Harvey Norman more time. On Sunday, I went to Jurong Point again and was shocked to learn that the sales assistant had resigned. Another sales assistant checked the status of my purchase and told me it was 'keep in view' (KIV). I was shocked as I had already paid in full.
My question to Harvey Norman management is why was my purchase KIV when I had already paid in full? Furthermore, no one from Harvey Norman contacted me during this period. If I had not gone to check again, I would not have known that stock was available.
I asked the sales assistant to arrange delivery on Tuesday, but she said she would need to check the model of my bedframe as it was not stated on the purchase invoice. She said she would contact me again on Monday to confirm the delivery date and time, but no one did so.
Again, I contacted Harvey Norman Jurong Point outlet on Wednesday at about 2.30pm. The store manager, Mr Edwin Chua, spoke to me. I related my incident and frustration and told him I had lost faith in Harvey Norman and asked for a full refund. However, instead of apologising, Mr Chua was rude and told me that, 'according to company policy', he could not make a refund. He also challenged me to report this incident to the Consumers Association of Singapore.
I am totally appalled at Harvey Norman's service standards.
Kok Ee Ling (Ms)
