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Apr 2, 2010
S'poreans have many options at entry points
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I THANK Mr Tom Wang for Monday's letter, 'Most countries have more than a single lane for returning citizens'.
As an international hub, Changi Airport sees millions of travellers from all over the world annually. The expeditious clearance of all travellers has helped Changi retain its status as one of the best airports in the world.
While some airports may have separate lanes or zones for clearance of their nationals and foreigners only, Singaporeans enjoy the distinct advantage of having access to not only manual counters that serve them alone but also other lanes marked 'All Passports'.
In addition, most Singaporeans whose fingerprints have been registered with the Immigration and Checkpoints Authority (ICA) can make use of the many automated clearance lanes available at all our checkpoints without the need for pre-enrolment.
A small group of Singaporeans who are not able to use the automated clearance, like families with very young children, can use the manual counters.
ICA is committed to service excellence without compromising on security. As Singapore's ambassadors at a world-class airport, ICA officers are conscious about projecting an efficient and professional image while upholding the security of our borders.
Chia Hui Keng (Ms)
Head, Public & Internal Communications Branch
Corporate Communications Division
Immigration & Checkpoints Authority
S'poreans have many options at entry points
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<!-- end left side bar --><!-- story content : start -->
I THANK Mr Tom Wang for Monday's letter, 'Most countries have more than a single lane for returning citizens'.
As an international hub, Changi Airport sees millions of travellers from all over the world annually. The expeditious clearance of all travellers has helped Changi retain its status as one of the best airports in the world.
While some airports may have separate lanes or zones for clearance of their nationals and foreigners only, Singaporeans enjoy the distinct advantage of having access to not only manual counters that serve them alone but also other lanes marked 'All Passports'.
In addition, most Singaporeans whose fingerprints have been registered with the Immigration and Checkpoints Authority (ICA) can make use of the many automated clearance lanes available at all our checkpoints without the need for pre-enrolment.
A small group of Singaporeans who are not able to use the automated clearance, like families with very young children, can use the manual counters.
ICA is committed to service excellence without compromising on security. As Singapore's ambassadors at a world-class airport, ICA officers are conscious about projecting an efficient and professional image while upholding the security of our borders.
Chia Hui Keng (Ms)
Head, Public & Internal Communications Branch
Corporate Communications Division
Immigration & Checkpoints Authority
