No response
'Can SMRT comment if this level of service is consistent with its service level agreement with EZ-Link?'
MR DICKY LEE: 'My application for Giro link-up to my ez-link card was submitted on Oct 1. SMRT staff told me the application would take about two weeks to process and that they would revert to me. It has been more than four weeks and I have not received any updates. I tried to contact TransitLink, but was told to call the EZ-Link customer service number. I called four times and was put on hold without anyone answering my call. I also left two messages for a customer service officer to revert to me. Can SMRT comment if this level of service is consistent with its service level agreement with EZ-Link?'
'Can SMRT comment if this level of service is consistent with its service level agreement with EZ-Link?'
MR DICKY LEE: 'My application for Giro link-up to my ez-link card was submitted on Oct 1. SMRT staff told me the application would take about two weeks to process and that they would revert to me. It has been more than four weeks and I have not received any updates. I tried to contact TransitLink, but was told to call the EZ-Link customer service number. I called four times and was put on hold without anyone answering my call. I also left two messages for a customer service officer to revert to me. Can SMRT comment if this level of service is consistent with its service level agreement with EZ-Link?'
