Excellent service by OCBC staff.

[JinGanKor]

Money: 'Bank staff told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.'
ON SEPT 28, my husband and I visited the OCBC Branch at HarbourFront Centre to bank in money. We were attended to by a woman counter staff. As the amount involved was quite substantial, we were apprehensive about the available schemes offered and requested further details.
In response to our queries the staff brusquely told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.

To further display her annoyance she folded the paper containing particulars of the available schemes. In effect, it was as good as telling us to leave.

Stunned and insulted, we lodged a complaint with the manager.

On Tuesday, I received a letter from the bank, dated Oct 2, which offered a curt and completely unsatisfactory reply.

Is it the bank's policy to tell their customers that it is much safer to keep their monies at home underneath their pillows instead of depositing it in a bank?

And why does it take eight days to reply?

Their advertised slogan, 'when it comes to security and peace of mind, we give you more than our word' stands in stark contrast to the service we received.

Ng Gek Hai (Madam)

http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_287867.html

 

[po2wq]

me oso hv tons of personal stories 2 tel abt iz service ...

 

[mockingbird]

It means OCBC is not desperate for cash deposits. There is no credit crunch here in S'pore, at least not yet.

 

[TeeKee]

It means OCBC is not desperate for cash deposits. There is no credit crunch here in S'pore, at least not yet.

what's credit crunch? credit got teeth to bite one meh?

 

[annexa]

See lah hire Malaysians, you get Malaysian service!

 

[kuntakinte]

F88k, now all the customer service hotlines are managed by clueless Filippinos !!

Sigh.... what happen to Singapore customer service standard? Si liao la....

See lah hire Malaysians, you get Malaysian service!

 

[jw5]

It means OCBC is not desperate for cash deposits. There is no credit crunch here in S'pore, at least not yet.

It means that the counter staff has poor customer service.

 

[madmansg]

never like ocbc as the entire place look lousy, feel lousy and is lousy just like lousy tony tan.

 

[cass888]

Money: 'Bank staff told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.'
ON SEPT 28, my husband and I visited the OCBC Branch at HarbourFront Centre to bank in money. We were attended to by a woman counter staff. As the amount involved was quite substantial, we were apprehensive about the available schemes offered and requested further details.
In response to our queries the staff brusquely told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.

To further display her annoyance she folded the paper containing particulars of the available schemes. In effect, it was as good as telling us to leave.

Stunned and insulted, we lodged a complaint with the manager.

On Tuesday, I received a letter from the bank, dated Oct 2, which offered a curt and completely unsatisfactory reply.

Is it the bank's policy to tell their customers that it is much safer to keep their monies at home underneath their pillows instead of depositing it in a bank?

And why does it take eight days to reply?

Their advertised slogan, 'when it comes to security and peace of mind, we give you more than our word' stands in stark contrast to the service we received.

Ng Gek Hai (Madam)

http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_287867.html

She is probably one of those Ah Sohs who think her $25,000 is a huge amount of money. And must have been asking and asking and asking until the counter girl beh tahan.

 

[R4g3]

She is probably one of those Ah Sohs who think her $25,000 is a huge amount of money. And must have been asking and asking and asking until the counter girl beh tahan.

I think it is more likely they keep asking those super "deep" financial and technical terms which the counter girl doesnt even know how the terms herself.

imagine a salesman trying to sell you a $5000 TV, keep telling you good but actually he himself doesnt even know the functions and the different between a $5000 TV and a $4000 TV with the same size. Then you keep asking all the buttons, function, how to tune the channel, what is the hdmi version, response time, bla bla bla...

he only wants to earn your commission, not whether you know how to operate or the TV suits you. Yet you ask until so many things that he doesnt know although he should know. Sure piss off.

Next time when i got some free time and no entertainment, maybe i will go bank play play those relationship managers, make them explain all the terms. write down what he say, then ask another one to explain again, see whether the answer is the same or not. and also test their patience.

 

[Leongsam]

Next time when i got some free time and no entertainment, maybe i will go bank play play those relationship managers,

You need the bank to manage your relationships?

 

[makapaaa]

The staff is perhaps really telling the truth. Remember the $20k guarantee the BEST paid govt in the world can offer?

 

[wikiphile]

Money: 'Bank staff told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.'
ON SEPT 28, my husband and I visited the OCBC Branch at HarbourFront Centre to bank in money. We were attended to by a woman counter staff. As the amount involved was quite substantial, we were apprehensive about the available schemes offered and requested further details.
In response to our queries the staff brusquely told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.

To further display her annoyance she folded the paper containing particulars of the available schemes. In effect, it was as good as telling us to leave.

Stunned and insulted, we lodged a complaint with the manager.

On Tuesday, I received a letter from the bank, dated Oct 2, which offered a curt and completely unsatisfactory reply.

Is it the bank's policy to tell their customers that it is much safer to keep their monies at home underneath their pillows instead of depositing it in a bank?

And why does it take eight days to reply?

Their advertised slogan, 'when it comes to security and peace of mind, we give you more than our word' stands in stark contrast to the service we received.

Ng Gek Hai (Madam)

http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_287867.html

Only one side of the story we heard, for all we know she was bitchy and the staff couldn't take it, this is Singapore, rudeness is one of our national values

 

[besotted]

Thats why we must import quality PRC to staff the customer service of our banks

 

[Ha1ry Potter]

Thats why we must import quality PRC to staff the customer service of our banks

hows the service of the OCBC bank at geylang, i not sure the Lor.
but Odd-numbered Lor, maybe Lor 13/15??

 

[Ha1ry Potter]

hows the service of the OCBC bank at geylang, i not sure the Lor.
but Odd-numbered Lor, maybe Lor 13/15??

Yeah, I too, deposit at the PRC bank, though a different currency.
I deposit into PRC meimei as they are Sperm Bank

 

[middaydog]

chey ! bloody poor advice

during my time, we put money in ovaltine tin and bury under papaya trees

 

[halsey02]

Yeah, I too, deposit at the PRC bank, though a different currency.
I deposit into PRC meimei as they are Sperm Bank

PRC mei mei bank, gives good & at time exhilariting returns upfront, but your deposits will generate interests, not immediate by in 9 mths time, and other benefits, like Sexually Transmitted dieases, & AIDS!:p

 

[SamuelStalin]

Money: 'Bank staff told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.'
ON SEPT 28, my husband and I visited the OCBC Branch at HarbourFront Centre to bank in money. We were attended to by a woman counter staff. As the amount involved was quite substantial, we were apprehensive about the available schemes offered and requested further details.
In response to our queries the staff brusquely told us that as we were so fearful, it would be safer to place our money underneath our pillows and sleep on it.

To further display her annoyance she folded the paper containing particulars of the available schemes. In effect, it was as good as telling us to leave.

Stunned and insulted, we lodged a complaint with the manager.

On Tuesday, I received a letter from the bank, dated Oct 2, which offered a curt and completely unsatisfactory reply.

Is it the bank's policy to tell their customers that it is much safer to keep their monies at home underneath their pillows instead of depositing it in a bank?

And why does it take eight days to reply?

Their advertised slogan, 'when it comes to security and peace of mind, we give you more than our word' stands in stark contrast to the service we received.

Ng Gek Hai (Madam)

http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_287867.html

So "kiashu" and "kiasee". They might as well put it in a shoebox and keep it under the bed. Stupid fucks.

Hate this kind of "scared this, scared that" people most. They should be smacked the hell out of.

 

[liketogossip]

And why does it take eight days to reply?

if tat madam wishes to get immediate reply, she might as well stay at the bank and ask the manager to gif a reply on the same day.... she shld know posting need time......