<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Early warning about delayed flight would really help
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AFTER reading about passengers' problems with budget airlines, I would like to share my experience too.
On April 18, my Tiger Airways shuttle to Kuala Lumpur was delayed for about two and a half hours. Why were we not informed earlier so that we could use the time more productively on family, friends or work, rather than sitting uncomfortably at the departure lounge watching the Discovery Channel?
Furthermore, the announcements at the Budget Terminal are very hard to hear. The volume is low and the announcement muffled by echoes.
Allow me to compare that experience with the one I had with Air Asia. Once, I experienced a delay at the Soekarno Hatta International Airport (CGK) in Jakarta; the flight was held up for two hours.
However, I had been warned earlier by SMS at lunch time, allowing me to reschedule my ride to the airport, finish my meeting and have dinner.
At CGK, there were food and drinks awaiting us, served by smiling Air Asia personnel, who apologised profusely.
In the case of Tiger Airways, all I got was the stewardess saying at the end of the delayed KL flight, "thank you for flying Tiger Airways".
I took the KL shuttle the next Saturday night - same flight, same departure time. Guess what? Yes, same situation. Only this time, it was a 50 minute delay. Again, no warning. Ng Cheng Hoon
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AFTER reading about passengers' problems with budget airlines, I would like to share my experience too.
On April 18, my Tiger Airways shuttle to Kuala Lumpur was delayed for about two and a half hours. Why were we not informed earlier so that we could use the time more productively on family, friends or work, rather than sitting uncomfortably at the departure lounge watching the Discovery Channel?
Furthermore, the announcements at the Budget Terminal are very hard to hear. The volume is low and the announcement muffled by echoes.
Allow me to compare that experience with the one I had with Air Asia. Once, I experienced a delay at the Soekarno Hatta International Airport (CGK) in Jakarta; the flight was held up for two hours.
However, I had been warned earlier by SMS at lunch time, allowing me to reschedule my ride to the airport, finish my meeting and have dinner.
At CGK, there were food and drinks awaiting us, served by smiling Air Asia personnel, who apologised profusely.
In the case of Tiger Airways, all I got was the stewardess saying at the end of the delayed KL flight, "thank you for flying Tiger Airways".
I took the KL shuttle the next Saturday night - same flight, same departure time. Guess what? Yes, same situation. Only this time, it was a 50 minute delay. Again, no warning. Ng Cheng Hoon
