<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>One man's excellent service ends customer's nightmare
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->RECENTLY, I purchased a Nikon camera at an electronics fair from Audio House.
Within a few days I realised the camera was not working properly. As Audio House allows exchange of goods within seven days, I took it to their camera section.
But a staff member refused to exchange it for a new one, despite all my pleadings and arguments, saying there was a missing item in the camera box - a cardboard partition.
Fortunately, another staff member, Mr Tong Wee Teck, overheard the dispute and came over to help. He started making phone calls and even called Nikon, but it was to no avail.
I almost gave up hope, but Mr Tong persevered and finally managed to get a spare cardboard partition. He then made sure the new camera I got was in working condition and apologised for all the misunderstanding. I was impressed with his patience, attitude and outstanding service.
Besides the quality of products, consumers now are demanding much higher standards of service. To remain competitive, I feel it is important for businesses to achieve consistent service excellence, to retain customers and attract new patrons.
I would like to thank Mr Tong for his excellent service.
Charlene Chen (Ms)
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->RECENTLY, I purchased a Nikon camera at an electronics fair from Audio House.
Within a few days I realised the camera was not working properly. As Audio House allows exchange of goods within seven days, I took it to their camera section.
But a staff member refused to exchange it for a new one, despite all my pleadings and arguments, saying there was a missing item in the camera box - a cardboard partition.
Fortunately, another staff member, Mr Tong Wee Teck, overheard the dispute and came over to help. He started making phone calls and even called Nikon, but it was to no avail.
I almost gave up hope, but Mr Tong persevered and finally managed to get a spare cardboard partition. He then made sure the new camera I got was in working condition and apologised for all the misunderstanding. I was impressed with his patience, attitude and outstanding service.
Besides the quality of products, consumers now are demanding much higher standards of service. To remain competitive, I feel it is important for businesses to achieve consistent service excellence, to retain customers and attract new patrons.
I would like to thank Mr Tong for his excellent service.
Charlene Chen (Ms)
